Seller Privacy Notice (V.5.8)
Privacy Notice for Sellers (V.1.4)
Coupang Corp. (hereinafter “Coupang”) collects only the minimum necessary amount of information only when necessary.
We use the information we collect only to the extent that it was notified and do not use the information beyond such extent or disclose the information without your prior consent.
You are entitled to exercise all your rights related to the information we hold about you.
We will notify you of any changes we make on our Privacy Notice and post the updated Notice so that you can see the changes anytime.
This Notice describes our policies regarding how we process the personal information of our sellers
(including those who consult their potential businesses with us, hereinafter “User”)
which are consistent with applicable laws, specifically including the following privacy practices:
How Coupang protects the security of your Personal Information:
- Personal Information Collected and Used, Data Retention
- Third Party Disclosure of Personal Information
- Consignment of Personal Information
- Personal Information Deletion Procedure and Method
- User Rights and Exercising User Rights
- Automatic Collection of Personal Information and How to Object
- Personal Information Safeguards
- Chief Privacy Officer and Privacy Staff
1. Coupang collects and uses the following types of Personal Information in relation to the services you use and retains and uses the information for the specified period:
Category
Purpose of collection and use
Type of Personal Information collected and used
Retention period
Mandatory
Sign-up, user identification, To provide services to sellers (e.g. sending service notifications, handling inquiries and requests,
sharing settlement details, delivering marketing messages, etc.),
To issue open API keys, Detecting and preventing fraud and account abuse.
User ID, password, email, name, mobile phone number
Until the termination of the Agreement
(Global Seller only) To perform due diligence on Seller.
Copies of passports of owner(s) and legal representatives of Sellers
To create child accounts for Sellers
Pont of contact (person in charge, mobile phone number, email, user ID)
To issue tax invoices
To provide settlement services
Settlement information (Account information, account holder’s name, a copy of bankbook)
<Coupang Seller Academy>
To identify and communicate with participants
To host the seminar
Email
Destroyed without delay upon the completion of the seminar
<Consultation about onboarding to Coupang Travel>
To identify and seamlessly communicate with clients
Name, mobile phone number, email
Retained for 1 month since the end of consultation and destroyed without delay
<Signing up for Coupang Travel Wow Membership Promotion>
To confirm and communicate with sellers who have signed up for the seasonal promotion
Name, mobile phone number, email
Destroyed without delay when contract extension is denied
<Application for live streaming on Live Vendor>
To receive applications for live streaming and notify application results
Email
Destroyed without delay upon notification of application result
<Application for Coupang Live interview>
To recruit and register participants,
To provide guidelines for and conduct interviews about seller experience
To provide rewards
Name of the primary contact person, mobile phone number, email, Coupang ID
Destroyed without delay when the seller withdraws consent to be registered as interview participant
<Registration to training for newly-onboarded Coupang Live sellers>
Name, email
Destroyed without delay upon the completion of the training
<Coupang Live Studio rental>
To make reservations for Coupang Live Studio and provide guidelines on reservation
Email
Destroyed after being retained for 1 month from the date of application
<Consultation about ads products>
To provide consulting services for Coupang ads products
Mobile phone number
Destroyed without delay after being retained for 3 months from the date of application
<Transfer of business ownership to an individual instead of a company after closing the business>
To process settlements due to business ownership transfer
Certificate of Business Suspension/Close of Business, Certificate of Registered Seal, a copy of bankbook,
a copy of an ID (name, resident registration number of driver’s license number), account number, address
Retained and destroyed according to relevant laws, such as the Framework Act on National Taxes and the Act on the Consumer Protection in Electronic Commerce
Fraud detection, provision of customized content and services based on the assumption of users’ interest, preference, and tendency
Service usage history, access log, cookies(each service), IP address, device information (OS, version)
Until the termination of the Agreement
<Coupang Live< Live broadcasting and communication
[Required] Profile picture, nickname, name of the primary contact person, email address, phone number
[Optional] Self-introduction, homepage, Facebook, KakaoTalk, Instagram address
Destroyed upon the termination of the contract of use
<Coupang Live< Advertising of seller’s products, onboarding, partnership consultation, consulting, and overall communication
Name, mobile phone number, email
Destroyed within 3 months after the end of consultation/consulting
Optional
To manage address book/shipping information
Additional phone number
Until the termination of the Agreement
To send advertisement and event information messages
Mobile phone number, email
Destroyed without delay when the seller withdraws consent or upon the termination of the contract
<Reporting of ethical issues>
To ensure a smooth communicate with the reporter (e.g. result of processing the report)
Name, email, phone number
Destroyed immediately upon achieving the purpose
- We may request you to provide documentation depending on the type of service you use.
2. Coupang may share your Personal Information with third parties to the extent of its intended purpose to provide services or to comply with our legal obligations.
We use the information we collect solely for the purposes for which you have given your consent and do not disclose or provide such information to any third party beyond the extent to which you have given your consent, except in the following circumstances:
- Data subject has consented
- Required by law or determined to be in good faith (e.g. request from investigative or law enforcement authorities made through a legitimate procedure in accordance with applicable laws)
Party receiving the transfer (Information Manager’s contact information
Type of information transferred
Purpose
Retention and processing period
Coupang Pay Corp
(Private business operators only) Name, phone number, address, email, bank name, account number
Purpose of compliance with anti-money laundering regulations, such as customer confirmation and suspicious transaction reporting, etc. under the Act on the Reporting and Use of Specific Financial Transaction Information
Destruction five years after the end of the financial transaction
3. Coupang consigns the processing of personal information to make available to you the following services and to make the following business processes effective:
We consign the information you provide to service providers to improve our services.
① Consignment of Personal Information within Korea:
Consignee
Consigned functions
Coupang Pay Corp., Samsung SDS
Provides settlement services and issues tax invoices
Coupang Eats Services Ltd.
Consultation for Coupang Eats Store
KSJOB, UBASE
Provide assistance and consulting on seller registration, manage sellers
Amazon Web Services Inc.
Stores data, sends text messages and emails
NHN Corp., Kakao Corp., KT Co., Ltd., LGCNS
Send text messages and emails
GS Neotek
Maintains Genesys and Zendesk systems
UNIPOST
Issues tax invoices
LG U Plus
Sends text messages (SMS/LMS)
Salesforce
Manages sales data
YKAD
Sales agency for Coupang Eats
APG Awesome Partners Group
Sales agency for Coupang Eats
CSJ
Sales agency for Coupang Eats
Hayan Yeowoo (White Fox)
Sales agency for Coupang Eats
KICC
Sales and management agency for Coupang Eats
2HK Studio
Coupang Eats food photography agency
Bri-X
Coupang Eats food photography agency
H13D Studio
Coupang Eats food photography agency
Ibiz
Coupang Eats food photography agency
② Consignment of Personal Information outside of Korea
Coupang entrusts IT development and operation of our services to our affiliates (Coupang Global, LLC, Coupang (Shanghai) Co., Ltd., and Coupang (Beijing) Co., Ltd.).
These affiliates comply with “7. Personal Information Safeguards”and Coupang’s security and privacy policies when carrying out their consigned services.
Party receiving the transfer (Information Manager’s contact information)
Country
Time and method of transfer
Type of information transferred
Purpose
Retention and processing period
Coupang Global, LLC
(helpseller@coupang.com)
USA
purposesTransmission over secure network when using the service
Any personal information collected/used while using the service
Service development and maintenance, fraud detection system development and maintenance, data analysis
Until termination of consignment contract
Coupang (Shanghai) Co., Ltd.
(help@coupang.com)
China
Coupang (Beijing) Co., Ltd.
(help@coupang.com)
China
Salesforce
(privacymark@salesforce.com)
USA, Japan
Seller’s name, email, contact information
Using the system for seller management
Zendesk
(support@zendesk.com)
Japan
Name, email, phone number, membership number
Using CS management system to operate customer center
Genesys
(GSN:yakida96@gsnict.com)
Japan
Call recording, inbound phone number
Using call system to operate customer center
Zoom
(privacy@zoom.us)
USA
Name, email
Receiving applications for Live seller webinar
Qualtrics, LLC
(privacy@qualtrics.com)
Australia
Personal information collected and used in the process of applying for and participating in Coupang research (interview and survey)
Managing Coupang research (interview and survey) panel, conducting research and analyzing results
Amazon Web Services Inc.
(aws-korea-privacy@amazon.com)
US
Transmitted through a secure network when personal information is required for business purposes
Email
Sending email
MaestroQA
(privacy@maestroqa.com)
US
Transmitted over a secure network
CS call information:
- CS call recording transcript, customer management number, order number, call history
Quality control for Coupang CS center
4. In principle, Coupang will delete your Personal Information immediately whenever the purpose for which the information was retained is fulfilled.
Personal Information is deleted according to the following procedure, time limit and manner:
① Procedure and time limit
Any Personal Information no longer necessary for the purpose of which we originally collected and used will be kept safely in a separate database in accordance
with the applicable laws and company policies and will be deleted without delay once the pre-defined retention period expires.
In such case, Personal Information stored in a separate database will not be used for purposes other than the purpose for which
you have given your consent or required by applicable law
② Deletion method
- Electronic files containing Personal Information will be deleted using a technical method that makes such information irrecoverable.
- Paper records containing Personal Information will be destroyed using methods such as incineration or shredding with a paper shredder.
③ We may further process any Personal Information required by law to be kept for a certain amount of time.
[Where required by law]
Applicable law
Purpose
Information stored
Retention period
Act on the Consumer Protection in Electronic Commerce Article 6
To maintain consumer complaints or dispute records
Consumer identifiable information, dispute resolution record
3 years
To maintain settlement and supply of goods records
Consumer identifiable information, record on payment, supply of goods, contract and contract termination
5 years
Records on contract or contract termination
Records on labeling and advertisement
Records on labeling and advertisement
6 months
Framework Act on National Taxes Article 85-3, Article 26-2
To calculate national tax exclusion period
Evidence of all transactions for national tax
10 years
To calculate the length of period for national tax collection
Documents for taxable base and tax declaration
5 years
Value-Added Tax Act Article 32
Ledgers, tax invoices, import tax invoices, receipts, etc.
Documents for taxable base and tax declaration for value added tax
5 years
Electronic Financial Transactions Act Article 22
To confirm electronic financial transaction records
Records on Electronic Financial Transactions
5 years
Protection of Communications Secrets Act Article 15-2
Complying with disclosure requests from investigation agencies with a warrant
Website, application and other system access log
3 months
5. You as a user of Coupang services and as a data subject are entitled to exercise the following rights:
You or your legal representative can, at any time, access or modify your information or request deletion or suspension of processing your information that we hold.
If you wish to access, delete or request suspension of processing your information, please contact our privacy staff by phone.
We will make sure that your request is processed without delay.
You may only request processing (e.g. access to, deletion or suspend processing) of personal information
if you are the data subject whose information we process in accordance with this Notice.
Any attempt to obtain Personal Information by deception or invade the privacy of others may lead to civil and criminal penalties.
Furthermore, it may be difficult to fulfill requests from customers to delete or stop the processing of their personal data, or withdraw the consent if any of the following is true:
• There are special provisions under the law, or it is absolutely necessary to fulfill an obligation under the law
• There is a possibility of incurring damage to life, body, property and other interests of a third party.
6. How cookies are installed and used and how to reject cookies.
Coupang does not collect and store the data automatically generated while using our services (cookies).
7. Personal Information Safeguards
Coupang maintains technical, managerial and physical safeguards necessary to ensure the security of your Personal Information so that Personal Information may not be lost, stolen, leaked, altered or damaged.
① Internal privacy management plan
The Company maintains an internal privacy management plan to ensure the security of our Personal Information processing activities and performs information security audits to ensure that Personal Information safeguards are in place and any weaknesses identified are remediated immediately.
② Access control
The Company uses security solutions such as intrusion prevention system to protect against unauthorized access from the external network and works to protect the security of all other systems by adopting all possible technical measures.
③ Measures to prevent access log tampering and alterations
The Company stores and maintains access logs for personal information processing systems and employ measures to prevent tampering or alterations of the logs.
④ Personal Information encryption
The Company encrypts your Personal Information during transmission using encrypted network protocols as well as any critical data that we store such as passwords.
⑤ Anti-hacking measures
The Company operates 24-hour security monitoring using systems that can detect and stop intrusion attempts from hackers or other malicious actors and use anti-virus software to prevent damages from computer virus infections.
We regularly update our anti-virus software to ensure that we immediately react to new virus threats with the latest software and prevent privacy breaches.
We also constantly strive to keep up with new emerging hacking techniques and security technologies and apply them to our services.
⑥ Personal Information handled by minimum necessary staff and training
The Company restricts access to User’s Personal Information to the necessary staff who need to handle Personal Information for performing specific job functions.
We provide regular training on privacy obligations and security and run campaign programs for all staff who process Personal Information.
We also require our staff to sign non-disclosure agreements before joining to prevent human error-caused privacy breaches and maintain internal procedures
for audits to ensure that our privacy policies are enforced and our staff comply with such policies.
We make sure that any staff handling Personal Information are handed over with the role in a secure and thorough manner and clearly define liability
for privacy breaches that occur during employment and after termination.
8. We appoint a Chief Privacy Officer (CPO) to protect your personal information.
① We designate a Chief Privacy Officer (CPO) who is responsible for all functions related to the processing of Personal Information and address privacy related complaints from Users and provide damage relief. See details below:
CPO
Name: Kwan Hee Hong
Phone number: 1600-9879
Email: helpseller@coupang.com
Department handling privacy complaints
- Coupang: Seller Call Center / 1600-9879
- Coupang Eats Store: Seller PMO / 1600-9827
Department: Seller Call Center, Seller PMO (Coupang Eats Store)
Phone number: 1600-9879 / 1600-9827 (Coupang Eats Store)
② If you have any questions on, wish to file a complaint or need assistance on damage relief with regards to your privacy while using our service (or business), please contact our CPO or our Customer Service.
③ If you wish to report or consult on a privacy breach, contact:
▶ Korea Internet & Security Agency Personal Information Infringement Reporting Center: 118 (no area code required) / privacy.kisa.or.kr
▶ Cybercrime Investigation Team at the Supreme Prosecutors’ Office: 1301 (no area code required) / www.spo.go.kr
▶ Korean National Police Agency Cyber Bureau: 182 / www.cyber.go.kr
Privacy Notice version: 1.4
Effective date of the current Privacy Notice: September 21, 2022
| Category | Purpose of collection and use | Type of Personal Information collected and used | Retention period |
|---|---|---|---|
| Mandatory |
Sign-up, user identification, To provide services to sellers (e.g. sending service notifications, handling inquiries and requests, sharing settlement details, delivering marketing messages, etc.), To issue open API keys, Detecting and preventing fraud and account abuse. |
User ID, password, email, name, mobile phone number | Until the termination of the Agreement |
| (Global Seller only) To perform due diligence on Seller. | Copies of passports of owner(s) and legal representatives of Sellers | ||
| To create child accounts for Sellers | Pont of contact (person in charge, mobile phone number, email, user ID) | ||
|
To issue tax invoices To provide settlement services |
Settlement information (Account information, account holder’s name, a copy of bankbook) | ||
|
<Coupang Seller Academy> To identify and communicate with participants To host the seminar |
Destroyed without delay upon the completion of the seminar | ||
|
<Consultation about onboarding to Coupang Travel> To identify and seamlessly communicate with clients |
Name, mobile phone number, email | Retained for 1 month since the end of consultation and destroyed without delay | |
|
<Signing up for Coupang Travel Wow Membership Promotion> To confirm and communicate with sellers who have signed up for the seasonal promotion |
Name, mobile phone number, email | Destroyed without delay when contract extension is denied | |
|
<Application for live streaming on Live Vendor> To receive applications for live streaming and notify application results |
Destroyed without delay upon notification of application result | ||
|
<Application for Coupang Live interview> To recruit and register participants, To provide guidelines for and conduct interviews about seller experience To provide rewards |
Name of the primary contact person, mobile phone number, email, Coupang ID | Destroyed without delay when the seller withdraws consent to be registered as interview participant | |
| <Registration to training for newly-onboarded Coupang Live sellers> | Name, email | Destroyed without delay upon the completion of the training | |
|
<Coupang Live Studio rental> To make reservations for Coupang Live Studio and provide guidelines on reservation |
Destroyed after being retained for 1 month from the date of application | ||
|
<Consultation about ads products> To provide consulting services for Coupang ads products |
Mobile phone number | Destroyed without delay after being retained for 3 months from the date of application | |
|
<Transfer of business ownership to an individual instead of a company after closing the business> To process settlements due to business ownership transfer |
Certificate of Business Suspension/Close of Business, Certificate of Registered Seal, a copy of bankbook, a copy of an ID (name, resident registration number of driver’s license number), account number, address |
Retained and destroyed according to relevant laws, such as the Framework Act on National Taxes and the Act on the Consumer Protection in Electronic Commerce | |
| Fraud detection, provision of customized content and services based on the assumption of users’ interest, preference, and tendency | Service usage history, access log, cookies(each service), IP address, device information (OS, version) | Until the termination of the Agreement | |
| <Coupang Live< Live broadcasting and communication | [Required] Profile picture, nickname, name of the primary contact person, email address, phone number [Optional] Self-introduction, homepage, Facebook, KakaoTalk, Instagram address | Destroyed upon the termination of the contract of use | |
| <Coupang Live< Advertising of seller’s products, onboarding, partnership consultation, consulting, and overall communication | Name, mobile phone number, email | Destroyed within 3 months after the end of consultation/consulting | |
| Optional | To manage address book/shipping information | Additional phone number | Until the termination of the Agreement |
| To send advertisement and event information messages | Mobile phone number, email | Destroyed without delay when the seller withdraws consent or upon the termination of the contract | |
| <Reporting of ethical issues> To ensure a smooth communicate with the reporter (e.g. result of processing the report) | Name, email, phone number | Destroyed immediately upon achieving the purpose |
- We may request you to provide documentation depending on the type of service you use.
- Data subject has consented
- Required by law or determined to be in good faith (e.g. request from investigative or law enforcement authorities made through a legitimate procedure in accordance with applicable laws)
| Party receiving the transfer (Information Manager’s contact information | Type of information transferred | Purpose | Retention and processing period |
|---|---|---|---|
|
Coupang Pay Corp |
(Private business operators only) Name, phone number, address, email, bank name, account number | Purpose of compliance with anti-money laundering regulations, such as customer confirmation and suspicious transaction reporting, etc. under the Act on the Reporting and Use of Specific Financial Transaction Information | Destruction five years after the end of the financial transaction |
① Consignment of Personal Information within Korea:
| Consignee | Consigned functions |
|---|---|
| Coupang Pay Corp., Samsung SDS | Provides settlement services and issues tax invoices |
| Coupang Eats Services Ltd. | Consultation for Coupang Eats Store |
| KSJOB, UBASE | Provide assistance and consulting on seller registration, manage sellers |
| Amazon Web Services Inc. | Stores data, sends text messages and emails |
| NHN Corp., Kakao Corp., KT Co., Ltd., LGCNS | Send text messages and emails |
| GS Neotek | Maintains Genesys and Zendesk systems |
| UNIPOST | Issues tax invoices |
| LG U Plus | Sends text messages (SMS/LMS) |
| Salesforce | Manages sales data |
| YKAD | Sales agency for Coupang Eats |
| APG Awesome Partners Group | Sales agency for Coupang Eats |
| CSJ | Sales agency for Coupang Eats |
| Hayan Yeowoo (White Fox) | Sales agency for Coupang Eats |
| KICC | Sales and management agency for Coupang Eats |
| 2HK Studio | Coupang Eats food photography agency |
| Bri-X | Coupang Eats food photography agency |
| H13D Studio | Coupang Eats food photography agency |
| Ibiz | Coupang Eats food photography agency |
② Consignment of Personal Information outside of Korea
Coupang entrusts IT development and operation of our services to our affiliates (Coupang Global, LLC, Coupang (Shanghai) Co., Ltd., and Coupang (Beijing) Co., Ltd.).
These affiliates comply with “7. Personal Information Safeguards”and Coupang’s security and privacy policies when carrying out their consigned services.
| Party receiving the transfer (Information Manager’s contact information) | Country | Time and method of transfer | Type of information transferred | Purpose | Retention and processing period |
|---|---|---|---|---|---|
|
Coupang Global, LLC (helpseller@coupang.com) |
USA | purposesTransmission over secure network when using the service | Any personal information collected/used while using the service | Service development and maintenance, fraud detection system development and maintenance, data analysis | Until termination of consignment contract |
| Coupang (Shanghai) Co., Ltd. (help@coupang.com) |
China | ||||
|
Coupang (Beijing) Co., Ltd. (help@coupang.com) |
China | ||||
| Salesforce (privacymark@salesforce.com) |
USA, Japan | Seller’s name, email, contact information | Using the system for seller management | ||
| Zendesk (support@zendesk.com) |
Japan | Name, email, phone number, membership number | Using CS management system to operate customer center | ||
| Genesys (GSN:yakida96@gsnict.com) |
Japan | Call recording, inbound phone number | Using call system to operate customer center | ||
| Zoom (privacy@zoom.us) |
USA | Name, email | Receiving applications for Live seller webinar | ||
| Qualtrics, LLC (privacy@qualtrics.com) |
Australia | Personal information collected and used in the process of applying for and participating in Coupang research (interview and survey) | Managing Coupang research (interview and survey) panel, conducting research and analyzing results | ||
| Amazon Web Services Inc. (aws-korea-privacy@amazon.com) |
US | Transmitted through a secure network when personal information is required for business purposes | Sending email | ||
| MaestroQA (privacy@maestroqa.com) |
US | Transmitted over a secure network | CS call information: - CS call recording transcript, customer management number, order number, call history |
Quality control for Coupang CS center |
Any Personal Information no longer necessary for the purpose of which we originally collected and used will be kept safely in a separate database in accordance with the applicable laws and company policies and will be deleted without delay once the pre-defined retention period expires. In such case, Personal Information stored in a separate database will not be used for purposes other than the purpose for which you have given your consent or required by applicable law
② Deletion method
- Electronic files containing Personal Information will be deleted using a technical method that makes such information irrecoverable.
- Paper records containing Personal Information will be destroyed using methods such as incineration or shredding with a paper shredder.
③ We may further process any Personal Information required by law to be kept for a certain amount of time.
[Where required by law]
| Applicable law | Purpose | Information stored | Retention period |
|---|---|---|---|
| Act on the Consumer Protection in Electronic Commerce Article 6 | To maintain consumer complaints or dispute records | Consumer identifiable information, dispute resolution record | 3 years |
| To maintain settlement and supply of goods records | Consumer identifiable information, record on payment, supply of goods, contract and contract termination | 5 years | |
| Records on contract or contract termination | |||
| Records on labeling and advertisement | Records on labeling and advertisement | 6 months | |
| Framework Act on National Taxes Article 85-3, Article 26-2 | To calculate national tax exclusion period | Evidence of all transactions for national tax | 10 years |
| To calculate the length of period for national tax collection | Documents for taxable base and tax declaration | 5 years | |
| Value-Added Tax Act Article 32 | Ledgers, tax invoices, import tax invoices, receipts, etc. | Documents for taxable base and tax declaration for value added tax | 5 years |
| Electronic Financial Transactions Act Article 22 | To confirm electronic financial transaction records | Records on Electronic Financial Transactions | 5 years |
| Protection of Communications Secrets Act Article 15-2 | Complying with disclosure requests from investigation agencies with a warrant | Website, application and other system access log | 3 months |
If you wish to access, delete or request suspension of processing your information, please contact our privacy staff by phone.
We will make sure that your request is processed without delay.
You may only request processing (e.g. access to, deletion or suspend processing) of personal information if you are the data subject whose information we process in accordance with this Notice.
Any attempt to obtain Personal Information by deception or invade the privacy of others may lead to civil and criminal penalties.
Furthermore, it may be difficult to fulfill requests from customers to delete or stop the processing of their personal data, or withdraw the consent if any of the following is true:
• There are special provisions under the law, or it is absolutely necessary to fulfill an obligation under the law
• There is a possibility of incurring damage to life, body, property and other interests of a third party.
① Internal privacy management plan
The Company maintains an internal privacy management plan to ensure the security of our Personal Information processing activities and performs information security audits to ensure that Personal Information safeguards are in place and any weaknesses identified are remediated immediately.
② Access control
The Company uses security solutions such as intrusion prevention system to protect against unauthorized access from the external network and works to protect the security of all other systems by adopting all possible technical measures.
③ Measures to prevent access log tampering and alterations
The Company stores and maintains access logs for personal information processing systems and employ measures to prevent tampering or alterations of the logs.
④ Personal Information encryption
The Company encrypts your Personal Information during transmission using encrypted network protocols as well as any critical data that we store such as passwords.
⑤ Anti-hacking measures
The Company operates 24-hour security monitoring using systems that can detect and stop intrusion attempts from hackers or other malicious actors and use anti-virus software to prevent damages from computer virus infections.
We regularly update our anti-virus software to ensure that we immediately react to new virus threats with the latest software and prevent privacy breaches.
We also constantly strive to keep up with new emerging hacking techniques and security technologies and apply them to our services.
⑥ Personal Information handled by minimum necessary staff and training
The Company restricts access to User’s Personal Information to the necessary staff who need to handle Personal Information for performing specific job functions.
We provide regular training on privacy obligations and security and run campaign programs for all staff who process Personal Information.
We also require our staff to sign non-disclosure agreements before joining to prevent human error-caused privacy breaches and maintain internal procedures for audits to ensure that our privacy policies are enforced and our staff comply with such policies.
We make sure that any staff handling Personal Information are handed over with the role in a secure and thorough manner and clearly define liability for privacy breaches that occur during employment and after termination.
CPO
Name: Kwan Hee HongPhone number: 1600-9879
Email: helpseller@coupang.com
Department handling privacy complaints
- Coupang: Seller Call Center / 1600-9879
- Coupang Eats Store: Seller PMO / 1600-9827
Department: Seller Call Center, Seller PMO (Coupang Eats Store)
Phone number: 1600-9879 / 1600-9827 (Coupang Eats Store) ② If you have any questions on, wish to file a complaint or need assistance on damage relief with regards to your privacy while using our service (or business), please contact our CPO or our Customer Service.
③ If you wish to report or consult on a privacy breach, contact:
▶ Korea Internet & Security Agency Personal Information Infringement Reporting Center: 118 (no area code required) / privacy.kisa.or.kr
▶ Cybercrime Investigation Team at the Supreme Prosecutors’ Office: 1301 (no area code required) / www.spo.go.kr
▶ Korean National Police Agency Cyber Bureau: 182 / www.cyber.go.kr
Effective date of the current Privacy Notice: September 21, 2022
※ If you have any questions about privacy notice that is not indicated, please contact customer support team.