Privacy Notice (V.2.5)
Coupang Corp. (hereinafter referred to as “Coupang”) establishes and discloses the following Privacy Notice to protect job applicants’ personal information and handle related issues in a quick and seamless manner. Any updates to this Privacy Notice will be posted on our website’s notice board, including the effective date and the details of the revision. .
1. Personal Information Collected, Purpose of Collection, and Retention Period
Coupang is not used but for the original purpose of collection, and if the purpose of use is changed, we will take necessary measures such as obtaining separate consent under Article 18 of the Personal Information Protection Act. Coupang processes and retains personal information within the period of retention prescribed by the applicable laws or within the time period notified to and agreed to by the applicant at the time of collecting the personal information. The period of processing and retaining personal information under the applicable laws can be found under 5. Procedure for and Methods of Destroying Personal Information.
Coupang does not collect the following information from applicants pursuant to Article 4-3 of the Fair Hiring Procedure Act: (1) “physical conditions of a job applicant, such as appearance, height, and weight”; (2) “the place of birth, marital status, and property of a job applicant”; (3) “academic background, occupation, and property of a job applicant’s lineal ascendant or descendant and sibling” Therefore, an applicant needs to be careful not to submit the abovementioned information.
Type | Purpose of Collection | Information Collected | Period of Retention and Use |
Required | Verification of applicant’s identity and qualifications, background and/or reputation check, application processing, application history and acceptance confirmation, communication with applicant, handling requests and inquiries, unfair hiring prevention | Name, contact information, email, (for applicants applying to Korean offices only) nationality (Korean/expat), gender, educational background, work experience, qualifications, (for special hiring program applicants only) national merit status, relatives information (name, relationship, team name) | Destroyed after 3 months from the date of application (In the case of year-round recruitment, destroyed after 3 years from the date of application under the applicant’s choice) |
Optional | Satisfaction surveys of applicants who had in-person interviews, improvement of the hiring process, analysis of applicants’ experiences |
Coupang collects cookies that are automatically generated during the use of the service in order to provide the “Saved Job” feature.
Web browser
- Internet Explorer: Menu > Tools > Internet Options > General > Browsing History > ‘Delete’ and ‘Settings’
- Google Chrome: Menu > Settings > ‘Privacy and Security’
- Safari: Preferences > ‘Prevent cross-site tracking’ and ‘Block all cookies’
- Major internet web browsers including Firefox and Opera are also providing cookie deletion features.
Mobile
- Android: Home > Settings > Google > Ads > Turn on “Opt out of Ads Personalization”
- iPhone: Home > Settings > Privacy > Tracking > Turn off “Allow apps to request to Track”
2. Provision and Consignment of Personal Information
Coupang provides personal information to third parties only within the scope of consent obtained from the applicant pursuant to Article 17 of the Personal Information Protection Act. However, personal information may also be provided to a third party when doing so is necessary or permitted by special provisions of the law, such as Article 18 of the Personal Information Protection Act.
Coupang may provide personal information in accordance with the due process of law, for instance, where there are special provisions in applicable laws such as the Personal Information Protection Act, Act On Promotion Of Information And Communications Network Utilization And Information Protection, Protection Of Communications Secrets Act, Telecommunications Business Act, Act On The Consumer Protection In Electronic Commerce, Framework Act On National Taxes, Credit Information Use And Protection Act or Framework Act On Consumers, or a warrant or an official document signed by the head of the organization is presented. In particular, Coupang can provide personal information to related authorities without the consent of the applicant in the event of an emergency such as a disaster, infectious disease, event or accident that causes imminent threat to life or health, or imminent loss of property.
Coupang consigns the processing of personal information to effectively provide services. In accordance with Article 26 of the Personal Information Protection Act, Coupang stipulates the following details in the consignment contract: prohibition of personal information processing for purposes other than to perform consigned tasks, technical and administrative safeguard measures, restrictions on re-consignment, management and oversight of the consignee, and the liability for damages. Coupang also manages and oversees whether the consignee processes personal information in a secure manner.
Consignee (Information Management Officer) | Country | Date and Method | Information Collected | Purpose | Period of Retention and Use |
|---|---|---|---|---|---|
| Greenhouse Software (greenhouse@coupang.com) | U.S. | Transmission over secure network when applying for a job | Items specified under “1. Personal Information Collected, Purpose of Collection, and Retention Period” | Management and maintenance of the hiring system | Destroyed as specified under “1. Personal Information Collected, Purpose of Collection, and Retention Period” or after termination of contract |
3. Use and Provision Without Applicant’s Consent
Coupang processes and provides personal information only to within the scope of obtaining consent from the applicant. In the case of additional use or provision of personal information without the applicant’s consent pursuant to Articles 15(3) and 17(4) of the Personal Information Protection Act, we will disclose the grounds for such use and provision including the following details:
- Whether it is relevant to the purpose of the original collection
- Whether the additional use or provision of personal information is predictable in light of the circumstances where personal information was collected or the practice of personal information processing
- Whether the interests of the applicant are unjustly infringed
- Whether necessary security measures such as pseudonymization or encryption have been taken
4. Processing of Pseudonymized Information
Coupang destroys personal information without delay when the information is rendered unnecessary by the expiration of its retention period or by achieving the purpose of processing. The procedure for and methods of destroying personal information are as follows:
Coupang will disclose in this Privacy Notice in the event it processes, consigns, or provides a third party with the pseudonymized information pursuant to Articles 28(2) through 28(7) of the Personal Information Protection Act. Coupang will ensure that only the minimum necessary amount of information is pseudonymized, the pseudonymized data is separately stored and managed to prevent it from being re-identified, and necessary technical and administrative safeguard measures are taken.
5. Procedure for and Methods of Destroying Personal Information
Coupang destroys personal information without delay when the information is rendered unnecessary by the expiration of its retention period or by achieving the purpose of processing. The procedure for and methods of destroying personal information are as follows:
- Procedure of Destruction : Once the purpose of personal information collection and use has been achieved, the information is separately stored and then destroyed after retaining for a certain period of time in obligation with the internal policies and applicable laws
Methods of Destruction : Personal information in electronic form is destroyed through means that will make the data irrecoverable, whereas personal information stored in a hard copy format is destroyed using a shredder.
However, if it is required by applicable laws to retain personal information even after the expiration of personal information retention period consented by the applicant or after achieving the purpose of processing, Coupang separately stores and manages to retain the necessary personal information.
| Information Retained | Retention Period | Statutory Grounds |
|---|---|---|
| Website/app visit history | 3 months | Protection Of Communications Secrets Act |
| Documents concerning recruitment and employment | 3 years | Equal Employment Opportunity and Work-family Balance Assistance Act |
| Tax base and tax-filing materials | 5 years | Framework Act On National Taxes |
| Books and supporting documents relating to transactions | 10 years |
6. Rights and Obligations of Applicant and Legal Representatives and How to Exercise the Rights
Applicants who are not selected for a position may request the return of the application documents submitted in accordance with Article 11(6) of the Fair Hiring Procedure Act. However, this is not applicable if the documents are submitted online (homepage or email), or if the applicant voluntarily submitted it without the Company’s request. If the application documents are lost due to natural disasters or other reasons for which the Company is not responsible, it will be deemed to have been returned. To request the return of application documents, fill out the Request for Return of Recruitment Documents [Form No. 3 of the Enforcement Regulations of the Fair Hiring Procedure Act, Appendix 3] and submit it by email (recruitingops@coupang.com). The documents will be sent by registered mail to the address specified by the applicant within 14 days from the date of confirmation of request submission. Please note that the registered postage fee will be borne by the recipient. In addition, in preparation for the applicant’s return request, the original application documents submitted by the applicant are kept for 180 days from the date the final hiring decision is made. If the applicant does not request the return of the documents until then, all the application documents will be destroyed without delay in accordance with the Personal Information Protection Act.
In addition, applicants can view, correct, or delete their personal information by making a request to the Customer Support and Compliant Handling Team specified under “8. Chief Privacy Officer and the Customer Support Team.” The progress (or the results) made on the applicant’s request will be replied within 10 days. A legal representative or a delegated representative must prove his or her legitimate representative status by submitting a power of attorney. However, withdrawing of consent or deleting or suspending the processing of personal information may be limited in the following cases:
- Where there are special legal provisions, or it is inevitable to fulfil a legal obligation;
- Where there is a possibility of causing harm to another person’s life or body or unjustly infringing on another person’s property or interests; or
- Where the services agreed upon by the customer cannot be provided unless personal information is processed and the applicant has not clearly stated his/her intention to terminate the contract.
7. Personal Information Safeguard Measures
Coupang has technical and administrative safeguard measures in place to ensure that applicants’ personal information is not stolen, leaked, forged or damaged while processing the information.
- Technical Safeguards: real-time monitoring and blocking of hacking attempts and data leak, enhanced access control on personal information processing systems, storage of access logs and prevention of their forgery/alteration, at-rest encryption of passwords and critical information, and in-transit encryption of data
- Administrative Safeguards: Operation of a dedicated privacy team, regular training for personal information handlers, awareness-raising activities for employees, and regular audits for compliance
8. Chief Privacy Officer and Customer Support Team
Coupang designates a Chief Privacy Officer in charge of personal information protection as below to take responsibility for the processing of personal information, and to handle complaints and damage relief from applicants related to personal information processing.
| Role | Person/Team in Charge | |
|---|---|---|
| Chief Privacy Officer (CPO) | Hong Kwan Hee | |
| Privacy Team | Privacy & Data Compliance | |
| Customer Support and Compliant Handling Team | Inquiries about Coupang recruitment website | coupang.jobs@coupang.com |
| Other inquiries | greenhouse@coupang.com | |
- Personal Information Dispute Mediation Committee: 1833-6972 (www.kopico.go.kr)
- Personal Information Infringement Report Center: 118 (privacy.kisa.or.kr)
- Supreme Prosecutors’ Office: 1301 (www.spo.go.kr)
- Korean National Police Agency: 182 (ecrm.cyber.go.kr)
Privacy Notice Version: 2.5
Effective Date: 10-11-2022
※ If you have any questions about privacy notice that is not indicated, please contact customer support team.