Ethics Privacy Notice
1. Personal Information Collected, Purpose of Collection, and Retention Period
| Purpose of Collection | Information Collected | Period of retention and use |
|---|---|---|
| To handle reports on ethics issue filed with the reporter’s name | [Optional] Reporter(name, contact info, email), Reported person(name and title) | Destroy upon achieving the purpose. |
2. Provision and Consignment of Personal Information
Coupang provides personal information to third parties only within the scope of consent obtained from the user.
Coupang may provide personal information in accordance with the due process of law, for instance, where there are special provisions in applicable laws such as the Personal Information Protection Act, Act On Promotion Of Information And Communications Network Utilization And Information Protection, Protection Of Communications Secrets Act, Telecommunications Business Act, Act On The Consumer Protection In Electronic Commerce, Framework Act On National Taxes, Credit Information Use And Protection Act or Framework Act On Consumers, Framework Act On Consumers, Act On The Prevention Of Suicide And The Creation Of Culture Of Respect For Life, or a warrant or an official document signed by the head of the organization is presented. In particular, Coupang can provide personal information to related authorities without the consent of the user in the event of an emergency such as a disaster, infectious disease, event or accident that causes imminent threat to life or health, or imminent loss of property.
Coupang consigns the processing of personal information to effectively provide services. In accordance with Article 26 of the Personal Information Protection Act, Coupang stipulates the following details in the consignment contract: prohibition of personal information processing for purposes other than to perform consigned tasks, technical and administrative safeguard measures, restrictions on re-consignment, management and oversight of the consignee, and the liability for damages. Coupang also manages and oversees whether the consignee processes personal information in a secure manner.
The information is transferred for the purpose of providing the service. You will not be able to use the service if you refuse the transfer. If you don’t agree to the transfer, please withdraw your membership or contact our customer service center.
|
Consignee (Information Management Officer) |
Country | Date and Method | Information Transferred |
Purpose of consignment | Period of retention and use |
|---|---|---|---|---|---|
| NAVEX Global, Inc. (privacy@navex.com) |
U.S. | Transmission via secure network when using the service | Name, contact info, email, and title included in the report | Operation of dedicated system/channel for ethics issue reporting | Destroyed upon termination of consignment contract |
3. Use and Provision Without User’s Consent
- Whether it is relevant to the purpose of the original collection
- Whether the additional use or provision of personal information is predictable in light of the circumstances where personal information was collected or the practice of personal information processing
- Whether the interests of the user are unjustly infringed
- Whether necessary security measures such as pseudonymization or encryption have been taken
4. Procedure for and Methods of Destroying Personal Information
Coupang destroys personal information without delay when the information is rendered unnecessary by the expiration of its retention period or by achieving the purpose of processing.
The procedure for and methods of destroying personal information are as follows:
- Procedure of Destruction : Once the purpose of personal information collection and use has been achieved, the information is separately stored and then destroyed after retaining for a certain period of time in obligation with the internal policies and applicable laws
- Methods of Destruction : Personal information in electronic form is destroyed through means that will make the data irrecoverable, whereas personal information stored in a hard copy format is destroyed using a shredder.
| Retained Information | Retention period | Applicable law(s) |
|---|---|---|
| Website and app visit history | 3 months | Protection Of Communications Secrets Act |
5. Rights and Obligations of Users and Legal Representatives and How to Exercise the Rights
However, withdrawing of consent or deleting or suspending the processing of personal information may be limited in the following cases:
- Where there are special legal provisions, or it is inevitable to fulfil a legal obligation;
- Where there is a possibility of causing harm to another person’s life or body or unjustly infringing on another person’s property or interests; or
- Where the services agreed upon by the user cannot be provided unless personal information is processed and the user has not clearly stated his/her intention to terminate the contract.
6. Personal Information Safeguard Measures
7. Chief Privacy Officer and Customer Support Team
Coupang designates a Chief Privacy Officer in charge of personal information protection as below to take responsibility for the processing of personal information, and to handle complaints and damage relief from users related to personal information processing.
| Category | Description | |
|---|---|---|
| Privacy team | Privacy Compliance | |
| Owner team for handling ethics reports | ethics@coupang.com | |
Effective Date: 4. 1. 2024