Privacy Notice (V.2.3)
The Coupang group of companies (meaning Coupang, LLC and all affiliates and subsidiaries of Coupang, LLC) (collectively, “Coupang”) has established this privacy notice to protect the personal information of applicants in a secure manner and help them with any inquiry or problem. If this privacy notice needs to be revised for any reason due to an amendment of applicable laws or Coupang’s policies, we will inform you promptly via the Coupang website.
1. Collection of Use of Personal Information
(1) Applicants
Coupang does not collect or use personal information of types other than those listed below and advises applicants to ensure that they do not provide unnecessary personal information alongside their resumes.
| Type | Purpose of Collection and Use | Information Collected | Period of Retention and Use |
| Required | 1. To verify the applicant’s identity and qualifications 2. Background checks (Only for non-Korean applicants), reference checks (Only for Korean applicants) 3. To support the hiring process 4. To check whether the applicant has passed the hiring process, to check application records 5. To communicate with the applicant 6. To respond to and address requests/inquires regarding the hiring process 7. Recruitment process improvement | 1. General personal information: name, contact information, email address, South Korean nationality (only for applicants to a South Korea subsidiary), sex (only for applicants), Personal Title (Mr/Mrs/Ms) 2. Educational background 3. Work experience 4. Qualifications 5. National merit status (for special hiring program applicants only) | Three months from the completion of the hiring process |
| Optional | To conduct surveys of applicants’ satisfaction with Coupang’s hiring process, improve the process, analyze applicants’ experience, and perform internal controls | Email address (of the applicant who had on-site interviews) | Three months from the completion of the hiring process |
| Optional | To hire the applicant as part of the year-round hiring program or for other relevant positions | 1. General personal information: name, contact information, email address, South Korean nationality (only for applicants to a South Korea subsidiary), sex (only for applicants), Personal Title (Mr/Mrs/Ms) 2. Educational background 3. Work experience 4. Qualifications 5. National merit status (for special hiring program applicants only) | Three years from the completion of the hiring process |
(2) Coupang Friend applicants
Time of Collection | Type | Purpose of Collection and Use | Information Collected | Period of Retention and Use |
At the time of initial application | Required | To proceed with the hiring process and, if applicable, acceptance process and respond to and address inquiries/requests regarding the hiring process | Name and contact information | Three months from the completion of the hiring process |
Optional | To register the applicant in the talent pool | Same as above | Three years from the completion of the hiring process | |
At the time of applying for a driving test | Required | To proceed with the hiring process and, if applicable, acceptance process and respond to and address inquiries/requests regarding the hiring process | Name, contact information, date of birth, and other information acquired during the driving test and interviews | Three months from the completion of the hiring process |
Optional | To register the applicant in the talent pool | Same as above | Three years from the completion of the hiring process | |
At the time of verifying the driver’s license and driving record certificate | Required | To verify identity and driver’s license and check whether there are reasons for disqualification | Type of driver’s license, name, address, expiry date of driver’s license, issue date of ID card or driver’s license, accident record, resident registration number, and driver’s license number | Deleted upon verification without delay |
When filling out health status report | Required | (Coupang, Coupang friend from CLS) To handle hiring process, to respond to and address requests/inquiries regarding the hiring process, and to prevent industrial accidents such as occupational disasters and diseases | Name, date of birth, sex, age, lifestyle habits written on health status report, medical history and medication, illness | Three years from the date of notification of employment results |
When applying for leave | Required | Application for resignation, confirmation of reasons for resignation | Name, birthdate, gender | One year from the date of submission |
When applying for entering or leaving | Required | Participation fee provision, tax settlement and payment | Name, birthdate, bank name, bank account number, resident registration number | Five years from the year of completion of tax return |
When consent form is submitted after the recruitment medical check-up | Required | (Coupang, Coupang friend from CLS) To process requests and inquiries regarding the hiring process and recruitment | Name, date of birth, gender, age | Three years from the result notice date |
Medical information stated in the health check-up results like current health status, medical history, disability, etc. |
(3) Forklift operator applicants
Time of Collection | Type | Purpose of Collection and Use | Information Collected | Period of Retention and Use |
At the time of initial application | Required | To proceed with the hiring process and, if applicable, acceptance process and respond to and address inquiries/requests regarding the hiring process | Name and contact information | Three years from the completion of the hiring process |
Optional | To register the applicant in the talent pool | Same as above | Three years from the completion of the hiring process | |
At the time of initial application | Required | To proceed with the hiring process and, if applicable, acceptance process and respond to and address inquiries/requests regarding the hiring process | Name, contact information, date of birth, application history, and other information acquired during the driving test and interviews | Three months from the completion of the hiring process |
Optional | To register the applicant in the talent pool | Same as above | Three years from the completion of the hiring process | |
Required | To ensure reliability of the applicant’s operation | Medical conditions (diabetes, brain disorders) | Three months from the completion of the hiring process | |
Optional | To register the applicant in the talent pool | Same as above | Three years from the completion of the hiring process | |
At the time of verifying the heavy equipment operator license or national technical qualification certificate | Required | To verify identity and license | Heavy equipment operator license: title, name, address, nationality, issue date, renewal date, expiry date, and type of license
National technical qualification certificate: certificate number, area of technique, name, date of birth, date of qualification, issue date, and resident registration number | Deleted upon verification without delay |
(4) Flex assistant applicants
Type | Purpose of Collection and Use | Information Collected | Period of Retention and Use |
Required | To proceed with the hiring process and, if applicable, acceptance process and respond to and address inquiries/requests regarding the hiring process | Name, contact information, date of birth, and first digit of resident registration number | Three months from the date of hiring process |
(5) Coupang Logistics Service (CLS) applicants
Type | Purpose of Collection and Use | Information Collected | Period of Retention and Use |
Required | Part-time job application and recruitment, applicant communication | Name, contact information, date of birth, late first digit of resident registration number (e.g. 900000-1) | Destroy without delay after notification of application results |
Prevention of workplace injuries such as accident on duty and disease | Name, contact information, date of birth, age, lifestyle, family medical history, medication and disease information | Six months from the notification date of recruiting results | |
To handle hiring process, to respond to and address requests/inquiries regarding the hiring process, and to prevent industrial accidents such as occupational disasters and diseases (When filling out health status report) | Name, date of birth, sex, age, lifestyle habits written on health status report, all health information such as medical history and medication, illness | Three years from the date of notification of employment results | |
Application for resignation, confirmation of reasons for resignation | Name, birthdate, gender | One year from the date of submission | |
Participation fee provision, tax settlement and payment | Name, birthdate, bank name, bank account number, resident registration number | Five years from the year of completion of tax return |
(6) Coupang Fulfillment Services (CFS) applicants
Type | Purpose of Collection and Use | Information Collected | Period of Retention and Use |
Required | To identify and communicate with applicant, to handle hiring process, to assign place of work, to respond to and address requests/inquiries regarding the hiring process | Name, contact information, area of residence (to the ‘-dong’ unit in the address) | Three months from the date of hiring decision |
Coupang does not collect the following information pursuant to Article 4-3 (Prohibition of Demand of Personal Information including Place of Birth) of the Fair Hiring Procedure Act, and therefore, an applicant needs to be careful not to submit the following information:
(1) Physical conditions of a job applicant, such as appearance, height, and weight; (2) The place of birth, marital status, and property of a job applicant; (3) Academic background, occupation, and property of a job applicant’s lineal ascendant or descendant and sibling.
2. Destruction of Personal Information
If an applicant’s consent to collection and use of personal information is expired or an applicant requests the destruction of his or her personal information provided to Coupang, Coupang destroys it without delay.
However, pursuant to Article 33 of the Equal Employment Opportunity and Work-family Balance Assistance Act, Coupang stores documents concerning recruitment and employment provided in Article 7 of the same law for three years.
If printed on paper, an applicant’s personal information will be destroyed by shredding or incinerating the paper documents. If stored in the form of electronic files, an applicant’s personal information will be destroyed by technical means making the records non-reproducible.
3. Delegation of Personal Information Processing to Third Parties Overseas
|
Third Party (Contact of |
Destination Country |
Time and Method of Transfer |
Personal |
Purpose of use |
Period of Retention and Processing |
|
Greenhouse (greenhouse@coupang.com) |
USA |
At the time of application Transferred over secure network |
‘Collection of Use of Personal Information’ – Information Collected |
Management and maintenance of the hiring system |
‘Collection of Use of Personal Information’ – Period of Retention and Use |
4. Provision of Personal Information to Third Parties
Coupang does not provide applicants’ personal information to any third party without consent from the applicants. It, however, can be provided without consent when such provision is permitted by applicable laws.
(1) Applicants
Country of | Recipient | Purpose of Provision | Information Provided | Period of |
South Korea | AIM Screening Limited | To provide the following services regarding those who applied for Coupang Global LLC and expatriates who applied for Coupang LLC or Coupang Corporation or its affiliates and subsidiaries: 1. Education verifications; 2. Qualifications verifications; 3. Work experience verifications and reference checks; 4. Credit verifications, including bankruptcy and insolvency checks and investigations into insolvency registers; 5. Directorship checks to verify whether an applicant is a registered executive or shareholder of other businesses; 6. Identity verification to check whether an applicant is an internationally sanctioned individual; 7. Passport verification; 8. Social Media and Social Network Service background checks; and 9. Adverse media checks against broadcast media, blogs, and online posts. | Name, email address, position and location (country) of the job an applicant applied, title (Mr/Mrs/Ms) | Three months from the completion of the hiring process |
South Korea, | Coupang, Coupang Fulfillment Services (CFS), Coupang Logistics Service (CLS), Coupang Pay, Coupang Private Label (CPLB), Coupang eats Co., Ltd., Coupang Global LLC, Coupang (Shanghai) Co., Ltd., Coupang Beijing Co., Ltd., Coupang (Shanghai) Trading Co., Ltd., Coupang (Shenzhen) Trading Co., Ltd. (Entities other than an applicant applied for) | To consider hiring for other similar positions. | 1. General personal information: name, contact information, email address, South Korean nationality (only for applicants to a South Korea subsidiary), sex (only for applicants), Personal Title (Mr/Mrs/Ms) 2. Educational background 3. Work experience 4. Qualifications National merit recipient status (for special hiring program applicants only) | Three years from the completion of the hiring process |
(2) Coupang Friend applicants
Recipient | Purpose of Provision | Information Provided | Period of Retention and Use |
Myongji Hospital (Only for Ilsan camp applicants) | Schedule a medical check-up for hiring | Name and contact information | 4 months from the medical check-up completion date |
Korea Medical Institute (Excluding applicants for Ilsan Camp) | 1 year from the medical check-up completion date | ||
Recruitment screening agency in the area to which you applied (Seoul/ Suwon/ Daegu/ Busan/ Gwangju: Korea Medical Institute; Daejeon: Onnuri SU Clinic; Cheongju: Korea General Hospital; Jeonju: Korean Industrial Health Association; Ulsan/Changwon: Ted Medical Center; Incheon: Incheon Sarang-hospital; Jeju: Cheju Halla General Hospital | 5 years from the medical check-up completion date |
5. Rights of Data Subject and How to Exercise Them
Applicants or Legal representative can request to view, update, delete, or suspend processing of their personal information provided to Coupang by contacting the person in charge via phone call or email. However, please note that failing to receive required information through applicants’ job applications, Coupang may not be able to progress the hiring process in a fair manner. Furthermore, it may be difficult to fulfill requests from customers to delete or stop the processing of their personal data, or withdraw the consent if any of the following is true:
- There are special provisions under the law, or it isabsolutely necessaryto fulfill an obligation under the law;
- There is a possibility of incurring damage to life, body, property and other interests of a third party
6. Measures to Ensure the Safety of Personal Information
- Minimizing the number of personal information handlers and conducting trainingCoupang grants and manages permissions to handle applicants’ personal information to only those necessary and conducts training for the personal information handlers on how to manage personal information securely.
- Restricting access to personal information
Coupang takes necessary measures to control access to personal information by granting, changing, or revoking access rights to database systems that process applicants’ personal information. Also, Coupang prevents unauthorized access to applicants’ personal information from external sources by implementing intrusion prevention systems. - Encrypting personal information
Applicants’ personal information is securely stored and managed with encryption. - Installing and periodically updating security software
To prevent leakage or damage of personal information by hacking or computer viruses, Coupang installs security software to employees’ computers and systems and conducts periodic updates and inspections.
7. Cookies
Cookies are tiny text files which are sent from Coupang’s website server to a user’s computer and then stored in the hard disc of the computer. Later when you return to the site, the cookies are read to remember your device and restore your previous settings and usage automatically. You have the right to allow or decline the installation or collection of cookies as detailed below.
[How to change cookie settings]
Coupang collects cookies to provide the ‘Saved job’ Service. Choose your browser below to see how to check and adjust the cookie settings:
8. Contact Information of Chief Privacy Officer and Responsible Team
Applicants may report any privacy complaint that may arise during the hiring process to Coupang’s Chief Privacy Officer (CPO) or the responsible team. We will listen to your comments and make every effort to promptly address your concerns.
Chief Privacy Officer | Employee in Charge |
Name: Max Leveson | Name: Greenhouse Team |
For other reports or counseling on breach of privacy, please contact the following institutions:
- Personal Information Infringement Reporting Center: Dial 118 without area code or visit http://privacy.kisa.or.kr
- Cybercrime Investigation Team, Supreme Prosecutors’ Office: Dial 1301 without area code or visit www.spo.go.kr
- Cyber Bureau, Korean National Police Agency: Dial 182 without area code or visit cyberbureau.police.go.kr
Privacy Notice Version: 2.3
Effective Date: 10-01-2022
※ If you have any questions about privacy notice that is not indicated, please contact customer support team.