The consignment of 'PI' to third parties(International)
|
Consignee (Information Management Officer) |
Country | Date and Method | Information Transferred | Purpose of consignment | Period of Retention and Use |
|---|---|---|---|---|---|
| CPNG India Pvt. Ltd.* | India | Transmission over secure network when personal information is required for business purpose | Personal information collected and used when using the service | System development and maintenance, Analyze and improve the seller experience | Destroyed upon termination of consignment contract |
| Coupang Global LLC* | U.S. | System development and maintenance | |||
| Coupang (Shanghai) Co., Ltd.* | China | ||||
| Coupang (Beijing) Co., Ltd.* | |||||
| CPLB (Shenzhen) Co., Ltd.* | System management and operation support | ||||
| Coupang Info Technology (Yanbian) Co., Ltd.* | |||||
| Salesforce (privacy@salesforce.com) |
U.S. Japan |
Name, email, phone/mobile number | To use system for seller management | ||
| Genesys (GSN:yakida96@gsnict.com) |
Japan | Call transcripts, phone/mobile numbers of incoming calls | To use call system for customer center operation | ||
| Zendesk (support@zendesk.com) |
Japan | Name, email, phone/mobile number, customer management number | To use consultation management system for customer center operation | ||
| MaestroQA (privacy@maestroqa.com) |
U.S. | Recording file, customer management number, order number, Customer support records | Customer service quality management | ||
| Qualtrics (privacy@qualtrics.com) |
Australia | Personal information collected and used when applying for participation in Coupang Research (interviews, surveys) and conducting the research | To manage Coupang Research (interviews, surveys) panels and to conduct research and analyze the results | ||
| Zoom Video Communications (privacy@zoom.us) |
U.S. | Name, email | To handle the request for a live webinar | ||
| Amazon Web Services (aws-korea-privacy@amazon.com) |
Singapore | Transmission over a secure network when backing up | Data for system recovery | Remote backup for providing reliable service in case of disaster | |
| U.S. | Transmission over a secure network when sending emails | Email dispatch |
* If you have questions about Coupang affiliates, please contact the customer handling team under “7. Chief Privacy Officer and Customer Support Team”.
* The information is transferred for the purpose of providing the service. You will not be able to use the service if you refuse the transfer. If you don’t agree to the transfer, please withdraw your membership or contact our customer service center.