Overseas consignees of personal information
Consignee (Information Management Officer) | Country | Date and Method | Information Transferred | Purpose of consignment | Period of Retention and Use |
|---|---|---|---|---|---|
| Coupang Global LLC* | U.S. | Transmission over secure network when personal information is required for business purpose | Personal information collected and used when using the service | System development and maintenance | Destroyed upon termination of consignment contract |
| Coupang (Shanghai) Co., Ltd.* | China | ||||
| Coupang (Beijing) Co., Ltd.* | |||||
| CPLB (Shenzhen) Co., Ltd.* | System management and operation support | ||||
| Coupang Info Technology (Yanbian) Co., Ltd.* | |||||
| Salesforce (privacy@salesforce.com) | U.S. Japan | Name, email, phone/mobile number | To use system for seller management | ||
| Genesys (GSN:yakida96@gsnict.com) | Japan | Call transcripts, phone/mobile numbers of incoming calls | To use call system for customer center operation | ||
| Zendesk (support@zendesk.com) | Japan | Name, email, phone/mobile number, customer management number | To use consultation management system for customer center operation | ||
| MaestroQA (privacy@maestroqa.com) | U.S. | Recording file, customer management number, order number, Customer support records | Customer service quality management | ||
| Qualtrics (privacy@qualtrics.com) | Australia | Personal information collected and used when applying for participation in Coupang Research (interviews, surveys) and conducting the research | To manage Coupang Research (interviews, surveys) panels and to conduct research and analyze the results | ||
| Zoom Video Communications (privacy@zoom.us) | U.S. | Name, email | To handle the request for a live webinar | ||
| Amazon Web Services (aws-korea-privacy@amazon.com) | Singapore | Transmission over a secure network when backing up | Data for system recovery | Remote backup for providing reliable service in case of disaster | |
| U.S. | Transmission over a secure network when sending emails | Email dispatch |
* If you have questions about Coupang affiliates, please contact the customer handling team under “8.Chief Privacy Officer and Inquiry Response Team”.