Aboutcoupang Privacy Notice (V.2.1)
Coupang, Inc. (hereinafter referred to as “Coupang”) establishes and discloses the following Privacy Notice to protect users’ personal information in accordance with the Personal Information Protection Act and handle related issues in a quick and seamless manner. Any updates to this Privacy Notice will be posted on our website’s notice board, including the effective date and the details of the revision.
1. Personal Information Collected, Purpose of Collection, and Retention Period
|Purpose of Collection||Information Collected||Period of Retention and Use|
|Providing email subscription service to investors||Destroyed upon unsubscription from investor email notification service|
2. Provision and Consignment of Personal Information
Coupang provides personal information to third parties only within the scope of consent obtained from the user.
Coupang may provide personal information in accordance with the due process of law, for instance, where there are special provisions in applicable laws such as the Personal Information Protection Act, Act On Promotion Of Information And Communications Network Utilization And Information Protection, Protection Of Communications Secrets Act, Telecommunications Business Act, Act On The Consumer Protection In Electronic Commerce, Framework Act On National Taxes, Credit Information Use And Protection Act or Framework Act On Consumers, Framework Act On Consumers, Act On The Prevention Of Suicide And The Creation Of Culture Of Respect For Life, or a warrant or an official document signed by the head of the organization is presented. In particular, Coupang can provide personal information to related authorities without the consent of the user in the event of an emergency such as a disaster, infectious disease, event or accident that causes imminent threat to life or health, or imminent loss of property.
Coupang consigns the processing of personal information to effectively provide services. In accordance with Article 26 of the Personal Information Protection Act, Coupang stipulates the following details in the consignment contract: prohibition of personal information processing for purposes other than to perform consigned tasks, technical and administrative safeguard measures, restrictions on re-consignment, management and oversight of the consignee, and the liability for damages. Coupang also manages and oversees whether the consignee processes personal information in a secure manner.
(Information Management Officer)
|Country||Date and Method||Information
|Period of Retention
|U.S.||Transmission over secure network when using the service||Providing email subscription service to investors||Destroyed upon unsubscription from investor email notification service or termination of contract|
3. Use and Provision Without User’s Consent
Coupang processes and provides personal information only within the scope of obtaining consent from the user. In the case of additional use or provision of personal information without the users’s consent pursuant to Articles 15(3) and 17(4) of the Personal Information Protection Act, we will disclose the grounds for such use and provision including the following details:
4. Processing of Pseudonymized Information
In some circumstances where it is necessary for statistics, scientific research, archiving for public interest, or other purposes, Coupang may pseudonymize the collected personal information so that it can no longer be identified an individual.
5. Procedure for and Methods of Destroying Personal Information
Coupang destroys personal information without delay when the information is rendered unnecessary by the expiration of its retention period or by achieving the purpose of processing. The procedure for and methods of destroying personal information are as follows:
Procedure of Destruction : Once the purpose of personal information collection and use has been achieved, the information is separately stored and then destroyed after retaining for a certain period of time in obligation with the internal policies and applicable laws
Methods of Destruction : Personal information in electronic form is destroyed through means that will make the data irrecoverable, whereas personal information stored in a hard copy format is destroyed using a shredder.
|Information Retained||Retention Period||Statutory Grounds|
|Website/app visit history||3 months||Protection Of Communications Secrets Act|
6. Rights and Obligations of Users and Legal Representatives and How to Exercise the Rights
A user’s personal information can be viewed, corrected, or deleted by using the following procedure: Personal information that cannot be directly accessed on the service can be accessible by making a request to the Customer Support and Compliant Handling Team specified under “8. Chief Privacy Officer and Customer Support Team.” The progress (or the results) made on the user’s request will be replied within 10 days. A legal representative or a delegated representative must prove his or her legitimate representative status by submitting a power of attorney and a certificate of family relations, etc.
Users’ personal information should not be transferred or lent to others, and Coupang is not responsible for any issues caused by such actions. Any act of inflicting damage on the information and dignity of others is punishable by the Personal Information Protection Act and the Act On Promotion Of Information And Communications Network Utilization And Information Protection.
7. Personal Information Safeguard Measures
8. Chief Privacy Officer and Customer Support Team
Coupang designates a Chief Privacy Officer in charge of personal information protection as below to take responsibility for the processing of personal information, and to handle complaints and damage relief from users related to personal information processing.
|Role||CPO, Korea||CPO, International|
|Chief Privacy Officer (CPO)||Jang June Young||Maxwell Leveson|
|Privacy Team||Coupang Corp.|
Privacy & Data Compliance
|Customer Support and Compliant Handling Teamfirstname.lastname@example.org|
Privacy Notice Version: 2.1
Effective Date: 01-18-2023