Jobs Privacy Notice

Applicant Privacy Notice (V.3.4)

1. Personal Information Collected, Purpose of Collection, and Retention Period

2. Provision and Consignment of Personal Information

3. Use and Provision Without Applicant’s Consent

4. Processing of Pseudonymized Information

5. Procedure for and Methods of Destroying Personal Information

6. Rights and Obligations of Applicant and Legal Representatives and How to Exercise the Rights

7. Personal Information Safeguard Measures

8. Chief Privacy Officer and Customer Support Team

Coupang Corp. (hereinafter referred to as “Coupang”) establishes and discloses the following Privacy Notice to protect job applicants’ personal information(Abbreviation: ‘PI’) in accordance with the Personal Information Protection Act and handle related issues in a quick and seamless manner. Any updates to this Privacy Notice will be posted on our website’s notice board, including the effective date and the details of the revision. .

1. Personal Information Collected, Purpose of Collection, and Retention Period

Coupang is not used but for the original purpose of collection, and if the purpose of use is changed, we will take necessary measures such as obtaining separate consent under Article 18 of the Personal Information Protection Act. Coupang processes and retains personal information within the period of retention prescribed by the applicable laws or within the time period notified to and agreed to by the applicant at the time of collecting the personal information. The period of processing and retaining personal information under the applicable laws can be found under 5. Procedure for and Methods of Destroying Personal Information(Abbreviation: ‘PI’) .

Coupang does not collect the following information from applicants pursuant to Article 4-3 of the Fair Hiring Procedure Act: (1) “physical conditions of a job applicant, such as appearance, height, and weight”; (2) “the place of birth, marital status, and property of a job applicant”; (3) “academic background, occupation, and property of a job applicant’s lineal ascendant or descendant and sibling” Therefore, an applicant needs to be careful not to submit the abovementioned information.

Type	Purpose of Collection	Information Collected	Period of Retention and Use
Required	Verification of applicant’s identity and qualifications, background and/or reputation check, application processing, application history and acceptance confirmation, communication with applicant, handling requests and inquiries, unfair hiring prevention, Satisfaction surveys of applicants, improvement of the hiring process, analysis of applicants’ experiences	Name, contact information, email, nationality, educational background, work experience, qualifications, (for special hiring program applicants only) national merit status, relatives information (name, relationship, team name), application history *However, we collect Hispanic/Latino status and gender from US office applicats	South Korea, India : Destroyed after 6 months from the notification of hiring result *According to the Equal Employment Opportunity Act, ‘application history’ can be stored for 3 years U.S : Destroyed after 4 years from the notification of hiring result China, Taiwan, Hong Kong, Singapore : Destroyed after 3years from the notification of hiring result (In the case of year-round recruitment, destroyed after 5 years from the notification of hiring result)

Purpose of Collection	Information Collected	Period of Retention and Use
Hiring process, acceptance and onboarding process, providing information and handling requests and inquiries regarding the hiring process	Name, contact information	Destroyed after 1 year from the date of application
Driving test, hiring process, acceptance and onboarding process, providing information and handling requests and inquiries regarding the hiring process	Name, contact information, date of birth, driving skills test and interview result
Driver’s license, driving record certificate, disqualification check	Name, address, resident registration number, driver’s license number, driver’s license type, driver’s license expiration date, resident registration certificate and driver’s license issuance date, accident record	Destroyed after verification
Application for midway discharge, confirmation of reason for discharge	Name, date of birth, gender	Destroyed after 1 year from the date of application
Tax filing for Coupang Friend attendance allowance	Resident registration number, date of birth, bank account information (name, bank name, bank account number)	Retained for 10 years in accordance with the Framework Act On National Taxes and then destroyed
Recruitment process, handling of recruitment-related requests and inquiries, prevention of industrial accidents such as accident on duty and diseases	Name, date of birth, gender, age, medical history and medication, disease information, life habit	Destroyed after 1 year from the date of application
Onboarding after pre-employment medical checkup of Coupang Friends belonged to Coupang or CLS, handling requests and inquiries related to recruitment	Name, date of birth, gender, age	Destroyed after 1 year from the date of application
Health conditions recorded in medical checkup records and results, medical history, disability and other health-related information

Purpose of Collection	Information Collected	Period of Retention and Use
Hiring process, acceptance and onboarding process, providing information and handling requests and inquiries regarding the hiring process	Name, contact information	Destroyed after 1 year from the date of application
Forklift operation test, hiring process, acceptance and onboarding process, providing information and handling requests and inquiries regarding the hiring process	Name, contact information, date of birth, application history, driving skills test and interview result
Verification of ability to safe forklift operation	Medical conditions (diabetes, brain diseases) )
Verification of license (heavy equipment operator license or national technical qualification certificate)	Name, address, nationality, issuance date, renewal date, expiration date, type of license, issuance date or national technical qualification certificate number, area of technique, name, date of birth, date of qualification/issuance date, resident registration number	Destroyed after verification

Purpose of Collection	Information Collected	Period of Retention and Use
Hiring process, acceptance and onboarding process, providing information and handling requests and inquiries regarding the hiring process	Name, contact information, date of birth, gender (first digit of the second part of resident registration number)	Destroyed after 3 months from the date of application

Purpose of Collection	Information Collected	Period of Retention and Use
Part-time job application and recruitment, communication with applicant	Name, contact information, date of birth, gender (first digit of the second part of resident registration number)	Destroyed after notification of recruitment result
Prevention of industrial accidents such as accident on duty and diseases	Name, contact information, date of birth, gender, age, life habit, family medical history, medication and disease information	Destroyed after 6 months from the date of application
Recruitment process, handling of recruitment-related requests and inquiries, prevention of industrial accidents such as accident on duty and diseases (when filling out health status check form)	Name, date of birth, gender, age, medical history and drug use, disease information, health conditions recorded in medical checkup records and results, medical history, life habit, disability and other health-related information	Destroyed after 1 year from the date of application
Application for midway discharge, confirmation of reason for discharge	Name, date of birth, gender	Destroyed after 1 year from the date of application
Attendance allowance, tax settlement and payment	Name, date of birth, bank account information (name , bank name, bank account number)	Retained for 10 years in accordance with the Framework Act On National Taxes and then destroyed

Purpose of Collection	Information Collected	Period of Retention and Use
Identification of and communication with the job applicant, recruitment process, work location assignment, handling requests and inquiries regarding the hiring process	Name, contact information, address (Eup, Myeon, Dong)	Destroyed after 3 months from the date of application

Coupang collects cookies that are automatically generated during the use of the service in order to provide the “Saved Job” feature.

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How to decline Cookies

Web browser

Internet Explorer: Menu > Tools > Internet Options > General > Browsing History > ‘Delete’ and ‘Settings’
Google Chrome: Menu > Settings > ‘Privacy and Security’
Safari: Preferences > ‘Prevent cross-site tracking’ and ‘Block all cookies’
Major internet web browsers including Firefox and Opera are also providing cookie deletion features.

Mobile

Android: Home > Settings > Google > Ads > Turn on “Opt out of Ads Personalization”
iPhone: Home > Settings > Privacy > Tracking > Turn off “Allow apps to request to Track”

2. Provision and Consignment of Personal Information

Coupang provides personal information to third parties only within the scope of consent obtained from the applicant pursuant to Article 17 of the Personal Information Protection Act. However, personal information may also be provided to a third party when doing so is necessary or permitted by special provisions of the law, such as Article 18 of the Personal Information Protection Act.

Coupang may provide personal information in accordance with the due process of law, for instance, where there are special provisions in applicable laws such as the Personal Information Protection Act, Act On Promotion Of Information And Communications Network Utilization And Information Protection, Protection Of Communications Secrets Act, Telecommunications Business Act, Act On The Consumer Protection In Electronic Commerce, Framework Act On National Taxes, Credit Information Use And Protection Act or Framework Act On Consumers, or a warrant or an official document signed by the head of the organization is presented. In particular, Coupang can provide personal information to related authorities without the consent of the applicant in the event of an emergency such as a disaster, infectious disease, event or accident that causes imminent threat to life or health, or imminent loss of property.

Recipient (Location, contact info of the information manager)	Date and Method	Purpose of Provision	Information Provided	Period of Retention and Use
South Korea: Coupang Corp., Coupang Fulfillment Services Ltd., ;Coupang Logistics Service Ltd., Coupang Pay Corp., CPLB Corp., Coupang Eats Services, Ltd., Ddnayo, Inc. U.S.: Coupang, Inc., Coupang USA, Inc., Coupang Global LLC China: Coupang (Shanghai) Co., Ltd., Coupang(Beijing) Co., Ltd., Coupang (Shanghai) Trading Co., Ltd., CPLB (Shenzhen) Co., Ltd., Coupang Info Technology (Yanbian) Co., Ltd. Taiwan: Coupang Taiwan Co., Ltd. Hong Kong: Coupang Hong Kong Trading Ltd, Coupang Flash HK Ltd. Singapore : Coupang Asia Holdings Pte. Ltd. India : Coupang India Ltd.	Transmission over a secure network (or , encrypted file transmission)	[Required] Processing of job applications	Name, contact information, email, nationality (Korean/expat), educational background, work experience, qualifications, (for special hiring program applicants only) national merit status, relatives information (name, relationship, team name), application history *However, we collect Hispanic/Latino status and gender from US office applicats	South Korea, India : Destroyed after 6 months from the notification of hiring result U.S : Destroyed after 4 years from the notification of hiring result China, Taiwan, Hong Kong, Singapore : Destroyed after 3years from the notification of hiring result
[Optional] consideration of hiring for other similar positions at other affiliates	Destroyed after 5 years from the notification of hiring result
AIM Screening Limited (U.S., us_hr@coupang.com)	[Required] background check of applicants (education verifications, qualifications verifications, work experience verifications and reference check, credit verifications including bankruptcy and insolvency checks and investigations into insolvency registers, directorship checks to verify whether the applicant is a registered executive or shareholder of other businesses, identity verification to check whether an applicant is an internationally sanctioned individual, passport verification, adverse media checks against social media, broadcast media, blogs, and online posts, criminal records check, drug test records check	Name, email, position the applicant applied for, location (country) of the position of applicants	Destroyed after achiveing the purpose of provision

Recipient	Purpose of Provision	Information Provided	Period of Retention and Use
Myongji Hospital (Ilsan Camp applicants)	Pre-employment medical checkup reservation	Name, contact information	Destroyed after 4 months from the date of medical checkup
Korea Medical Institute (other than Ilsan Camp applicants)	Destroyed after 1 year from the date of medical checkup
Medical center for pre-employment medical checkup by region for which the applicant applied Seoul/Suwon/Daegu/Busan/Gwangju: Korea Medical Institute Daejeon: Onnuri SU Clinic Cheonan: Hana Medical Clinic Cheongju: (Medical Corporation) Inhwa Foundation Korea Hospital Jeonju: Korea Industrial Health Association lsan/Changwon: Teo Medicine Center Incheon: Incheon Sarang Hospital Jeju: Jeju Halla Hospital	Destroyed after 5 years from the date of medical checkup

Coupang consigns the processing of personal information to effectively provide services. In accordance with Article 26 of the Personal Information Protection Act, Coupang stipulates the following details in the consignment contract: prohibition of personal information processing for purposes other than to perform consigned tasks, technical and administrative safeguard measures, restrictions on re-consignment, management and oversight of the consignee, and the liability for damages. Coupang also manages and oversees whether the consignee processes personal information in a secure manner.

Consignee (Information Management Officer)	Country	Date and Method	Information Collected	Purpose	Period of Retention and Use
Greenhouse Software (greenhouse@coupang.com)	U.S.	Transmission over secure network when applying for a job	Items specified under “1. Personal Information Collected, Purpose of Collection, and Retention Period”	Management and maintenance of the hiring system	Destroyed as specified under “1. Personal Information Collected, Purpose of Collection, and Retention Period” or after termination of contract
Eightfold (privacy@eightfold.ai)	U.S.	Transmission over secure network when applying for a job		Management and maintenance of the hiring system

3. Use and Provision Without Applicant’s Consent

Coupang processes and provides personal information only to within the scope of obtaining consent from the applicant. In the case of additional use or provision of personal information without the applicant’s consent pursuant to Articles 15(3) and 17(4) of the Personal Information Protection Act, we will disclose the grounds for such use and provision including the following details:

Whether it is relevant to the purpose of the original collection
Whether the additional use or provision of personal information is predictable in light of the circumstances where personal information was collected or the practice of personal information processing
Whether the interests of the applicant are unjustly infringed
Whether necessary security measures such as pseudonymization or encryption have been taken

Should the additional use or provision of personal information continue to happen, we will disclose the criteria for deciding the above and assess whether those criteria are being met.

4. Processing of Pseudonymized Information

In some circumstances where it is necessary for statistics, scientific research, archiving for public interest, or other purposes, Coupang may pseudonymize the collected personal information so that it can no longer be identified an individual.

Coupang will disclose in this Privacy Notice in the event it processes, consigns, or provides a third party with the pseudonymized information pursuant to Articles 28(2) through 28(7) of the Personal Information Protection Act. Coupang will ensure that only the minimum necessary amount of information is pseudonymized, the pseudonymized data is separately stored and managed to prevent it from being re-identified, and necessary technical and administrative safeguard measures are taken.

5. Procedure for and Methods of Destroying Personal Information

Coupang destroys personal information without delay when the information is rendered unnecessary by the expiration of its retention period or by achieving the purpose of processing. The procedure for and methods of destroying personal information are as follows:

Procedure of Destruction : Once the purpose of personal information collection and use has been achieved, the information is separately stored and then destroyed after retaining for a certain period of time in obligation with the internal policies and applicable laws
Methods of Destruction : Personal information in electronic form is destroyed through means that will make the data irrecoverable, whereas personal information stored in a hard copy format is destroyed using a shredder.

However, if it is required by applicable laws to retain personal information even after the expiration of personal information retention period consented by the applicant or after achieving the purpose of processing, Coupang separately stores and manages to retain the necessary personal information.

Information Retained	Retention Period	Statutory Grounds
Website/app visit history	3 months	Protection Of Communications Secrets Act
Documents concerning recruitment and employment	3 years	Equal Employment Opportunity and Work-family Balance Assistance Act
Tax base and tax-filing materials	5 years	Framework Act On National Taxes
Books and supporting documents relating to transactions	10 years	Framework Act On National Taxes

6. Rights and Obligations of Applicant and Legal Representatives and How to Exercise the Rights

Applicants who are not selected for a position may request the return of the application documents submitted in accordance with Article 11(6) of the Fair Hiring Procedure Act. However, this is not applicable if the documents are submitted online (homepage or email), or if the applicant voluntarily submitted it without the Company’s request. If the application documents are lost due to natural disasters or other reasons for which the Company is not responsible, it will be deemed to have been returned. To request the return of application documents, fill out the Request for Return of Recruitment Documents [Form No. 3 of the Enforcement Regulations of the Fair Hiring Procedure Act, Appendix 3] and submit it by email (recruitingops@coupang.com). The documents will be sent by registered mail to the address specified by the applicant within 14 days from the date of confirmation of request submission. Please note that the registered postage fee will be borne by the recipient. In addition, in preparation for the applicant’s return request, the original application documents submitted by the applicant are kept for 180 days from the date the final hiring decision is made. If the applicant does not request the return of the documents until then, all the application documents will be destroyed without delay in accordance with the Personal Information Protection Act.

In addition, applicants can view, correct, or delete their personal information by making a request to the Customer Support and Compliant Handling Team specified under “8. Chief Privacy Officer and the Customer Support Team.” The progress (or the results) made on the applicant’s request will be replied within 10 days. A legal representative or a delegated representative must prove his or her legitimate representative status by submitting a power of attorney. However, withdrawing of consent or deleting or suspending the processing of personal information may be limited in the following cases:

Where there are special legal provisions, or it is inevitable to fulfil a legal obligation;
Where there is a possibility of causing harm to another person’s life or body or unjustly infringing on another person’s property or interests; or
Where the services agreed upon by the customer cannot be provided unless personal information is processed and the applicant has not clearly stated his/her intention to terminate the contract.

7. Personal Information Safeguard Measures

Coupang has technical and administrative safeguard measures in place to ensure that applicants’ personal information is not stolen, leaked, forged or damaged while processing the information.

Technical Safeguards: real-time monitoring and blocking of hacking attempts and data leak, enhanced access control on personal information processing systems, storage of access logs and prevention of their forgery/alteration, at-rest encryption of passwords and critical information, and in-transit encryption of data
Administrative Safeguards: Operation of a dedicated privacy team, regular training for personal information handlers, awareness-raising activities for employees, and regular audits for compliance

8. Chief Privacy Officer and Customer Support Team

Coupang designates a Chief Privacy Officer in charge of personal information protection as below to take responsibility for the processing of personal information, and to handle complaints and damage relief from applicants related to personal information processing.

Role		Person/Team in Charge
Chief Privacy Officer (CPO)		Jang June Young
Privacy Team		Privacy Compliance
Customer Support and Complaint Handling Team		candidatedataremove@coupang.com

Personal Information Dispute Mediation Committee: 1833-6972 (www.kopico.go.kr)
Personal Information Infringement Report Center: 118 (privacy.kisa.or.kr)
Supreme Prosecutors’ Office: 1301 (www.spo.go.kr)
Korean National Police Agency: 182 (ecrm.cyber.go.kr)

Privacy Notice Version: 3.4

Effective Date: 2023. 8. 25.

※ If you have any questions about privacy notice that is not indicated, please contact customer support team.

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Coupang Corp. and its affiliates and subsidiaries

South Korea: Coupang Corp., Coupang Fulfillment Services, Ltd (CFS), Coupang Logistics Service, Ltd. (CLS), Coupang Pay Ltd, CPLB Corp., Coupang Eats Services, Ltd.(CES), Ddnayo, Inc., BorderlessFilm, Coupang Financial Corp.
USA: Coupang, Inc., Coupang USA, Inc. Coupang Global LLC
China: Coupang(Shanghai) Co., Ltd., Coupang(Beijing) Co., Ltd., Coupang (Shanghai) Trading Co., Ltd., CPLB (Shenzhen) Co., Ltd., Coupang Info Technology (Yanbian) Co., Ltd.
Taiwan: Coupang Taiwan Co., Ltd.
Hong Kong: Coupang Hong Kong Trading Ltd, Coupang Flash HK Ltd.
Singapore: Coupang Asia Holdings Pte. Ltd.
India : Coupang India Ltd.

Announcements

Applicant Privacy Notice (V.3.4)

1. Personal Information Collected, Purpose of Collection, and Retention Period

2. Provision and Consignment of Personal Information

3. Use and Provision Without Applicant’s Consent

4. Processing of Pseudonymized Information

5. Procedure for and Methods of Destroying Personal Information

6. Rights and Obligations of Applicant and Legal Representatives and How to Exercise the Rights

7. Personal Information Safeguard Measures

8. Chief Privacy Officer and Customer Support Team

1. Personal Information Collected, Purpose of Collection, and Retention Period

Personal Information Collected from Coupang Friend/Coupang Forklift /Flex Assistant Applicants

(1) Coupang Friend Applicants

(2) Coupang Forklift Driver Applicants

(3) Flex Assistant Applicants

Coupang Logistics Service (CLS) Applicants

Coupang Fulfillment Service (CFS) Applicants

2. Provision and Consignment of Personal Information

Provision of Personal Information of Applicants

(1) Applicants

(2) Coupang Friend Applicants

* If you have questions about Coupang affiliates, please contact the customer handling team under “8. Chief Privacy Officer and Inquiry Response Team”.

3. Use and Provision Without Applicant’s Consent

4. Processing of Pseudonymized Information

5. Procedure for and Methods of Destroying Personal Information

6. Rights and Obligations of Applicant and Legal Representatives and How to Exercise the Rights

7. Personal Information Safeguard Measures

8. Chief Privacy Officer and Customer Support Team

Applicant Privacy Notice (V.3.4)

1. Personal Information Collected, Purpose of Collection, and Retention Period

2. Provision and Consignment of Personal Information

3. Use and Provision Without Applicant’s Consent

4. Processing of Pseudonymized Information

5. Procedure for and Methods of Destroying Personal Information​

6. Rights and Obligations of Applicant and Legal Representatives and How to Exercise the Rights

7. Personal Information Safeguard Measures

8. Chief Privacy Officer and Customer Support Team

5. Procedure for and Methods of Destroying Personal Information