The provision of personal information to third parties(Domestic)
| Recipient | Purpose of Provision | Information Provided | Period of Retention and Use |
|---|---|---|---|
| Merchandise Sales and Delivery Providers – List | Processing shipping or reservation of products/services, customer service and Happy Call service , customs clearance processing | Name, email, mobile number <Required items to be additionally collected by product/service> – Shipping or service delivery: address – Cross-border shipping: Personal Customs Clearance Code (PCCC), order number – Accommodations: information of one of the guests (name, email, and mobile number) – Airline ticket reservation: passengers’ information (name, date of birth, gender, and nationality) – Passenger ship ticket reservation: passengers’ information (name, date of birth, gender, phone number, and address) * Transferred via network at the time of purchase | Until the purpose of providing goods/services and completion of settlement |
| Event giveaway delivery provider(Nongshim, Kwang Dong Pharmaceutical, Ildong Foodis) | Gift Delivery | Name, mobile number, (when gift is delivered) address | Destroyed upon achieving the purpose |
| Coupang Fulfillment Services | (Rocket Growth) Distribution and Shipment | Name, mobile phone number, address | |
| Apple Korea | AppleCare+ purchase, buyer identification, provide support for the product under warranty, hardware warranty | Name, Email, device serial number | |
| Lotte Insurance | Purchasing of insurance products, purchaser identity verification, provision of service and hardware warranty during insurance policy period. | Name, email, mobile number, User ID, order number, date of purchasing device and insurance product, device information (product line, purchase price, manufacturer, product name and serial number) | |
| Supplier or seller contracted with Creator | ‘Creator member’ product shipment, (In case of promotion events) Confirmation of winners, gift delivery | Name, contact information (mobile number or phone number), address | |
| Assurant Korea | Confirmation of smartphone purchase and providing reward programs | Order Number | |
| Counseling on the FTI(Forward Trade-in) program, informing customers about the program and promoting. | Name, mobile phone number, device purchase date, device information (model, capacity), installment period,order Number | Destroyed within 180 days of the program’s installment expiration date | |
| Brand membership providers(L’Oréal Korea) | Brand membership application, customer management points accumulation, customer consultation | Encrypted customer management number, order number, brand application and cancellation status, purchase and cancellation history of the requested brand product (payment date, product name, quantity and price) | Destroyed upon withdrawal from My Beauty Shop integrated membership |
| KB Card | Purpose of prioritization | Coupang usage – Number, product category ratio, amount), payment method ratio and number Coupay Money usage – number, ratio, amount) Later payment service usage – Duration, amount * All usage data is statistically analyzed based on the total amount spent within the past year, and individual usage data is not available. | Retained for up to 5 years after the termination of the commercial transaction relation (however, if a different period is specified in the relevant laws and regulations, it shall be subject to such period) |
| Customer statistics and analysis, product and service research and development, and product/service information and solicitation | CI, Purchase history(Product Group, Item Name, Quantity) | ||
| National Tax Service | Provide quarterly breakdown of online liquor orders | Name, address, and order information | Retention period in accordance with the public notice from the National Tax Service |
| Payment of taxes and public utilities’ charges for ‘Coupang Vine’ program | Name, resident registration number | Destroyed upon achieving the purpose | |
| Coupang Pay Corp. | Provision of Coupang Cash service | User ID (email) | Retained for 5 years in accordance with the Act on Consumer Protection in Electronic Commerce, etc. and then destroyed |
| Subscription to Coupang Pay’s payment service, identity verification, member information management, verification of the authority to process payment requests and transaction requests, and response to customer inquiries | User ID (email) and Coupang customer management number | Retained for up to 5 years after the termination of the commercial transaction relation (if the purpose for which the information was used is achieved before that period, the information shall be destroyed within 3 months from the achievement) | |
| Member management | User ID (email), Coupang customer management number, and information for user verification (name, date of birth, gender, mobile phone number, CI, DI, Korean/non-Korean information) | ||
| Detection and prevention of fraudulent use (transactions) and anomalies | User ID (email), Coupang customer management number, transaction information (transaction date, transaction amount, recipient’s name, recipient’s phone number, shipping address), and account status | ||
| Verification of Coupang Pay membership and updating member information | User ID (email), Coupang customer management number, and information for identity verification (name, date of birth, gender, mobile phone number, CI, DI, Korean/non-Korean information) | Destroyed after updating membership information However, information for identity verification shall not be provided if you are not a Coupang Pay member. | |
| (When registering an overseas issued card) Subscription to Coupang Pay’s payment service, identity verification, and verification of the authority to process payment requests and transaction requests | User ID (email), Coupang customer management number, and order number | Retained for up to 5 years after the termination of the commercial transaction relation (if the purpose for which the information was used is achieved before that period, the information shall be destroyed within 3 months from the achievement) | |
| (When registering an overseas issued card) Response to customer inquiries | User ID (email), Coupang customer management number, order number, name, and phone number | ||
| (When registering an overseas issued card)Detection and prevention of fraudulent use (transactions) and anomalies | User ID (email), Coupang customer management number, phone number, name, date of birth, order information (order number, transaction date, transaction amount, recipient’s name, recipient’s phone number, and shipping address), access log, client IP address, and device information | ||
| Verification of Coupang membership to convert Coupang Cash into reward points of an affiliate company | CI | Retained during the duration of using the service (However, if retention is required by the provisions of relevant laws and regulations, the information shall be retained accordingly.) | |
| Verification of Coupang membership to convert reward points of an affiliate company into Coupang Cash | Coupang customer management number | ||
| Purpose of Prefill when applying for a Coupang Wow Card | Coupang customer management number, address | Destroy immediately after card application completion | |
| Purpose of prioritization | Coupang usage – Number, product category ratio, amount), payment method ratio and number Coupay Money usage – number, ratio, amount) Later payment service usage – Duration, amount * All usage data is statistically analyzed based on the total amount spent within the past year, and individual usage data is not available. | Deliver information to KB card and delete | |
| Provide Giftcard service | Name, mobile number, customer management number, purchased amounts | Destroyed after 1 year or 5 years after withdrawal (5 years for payments of KRW10,000 or more, based on the date of payment) | |
| Korea Credit Bureau | Verification of credit score and credit information history of ‘Pay Later’ members; credit assessment; to develop credit-related model and use for (statistical) analysis; verification of statistics to provide customized service; to be used by credit bureau (to register overdue payment information, etc.); to maintain or manage the current contract and the ones signed before | Name, date of birth, gender, mobile number, duplicate information (DI), date of sign-up, Pay Later service use history (payment amount and overdue payment status) | Retained for 3 years in accordance with the Credit Information Use And Protection Act and then destroyed |
| Korea Customs Service | Verification of PCCC | 1. If buyer is the recipient of the product: Name, mobile phone number 2. If buyer is not the recipient of the product: Name, mobile phone number, PCCC | Deleted after verifying PCCC |
| (US Jikgu)Customs clearance | Order number, buyer and product recipient names, product recipient mobile phone number, product recipient postal code, product recipient PCCC, product information, invoice number | Deleted after retaining for period specified by Article 289 of the Enforcement Decree of the Customs Act | |
| Manufacturer of each product for which A/S has been requested – List | A/S request reception and processing | Name, address, mobile phone number | estroying at the time of completion of A/S service (However, even after service ends, it may be stored for 5 years in accordance with the Act on Consumer Protection in Electronic Commerce) |
- Merchandise sales and delivery providers(Overseas) : Transmission over secure network when personal information is required for business purpose