The consignment of 'PI' to third parties(International)
| Consignee
(Information Management Officer) |
Country | Date and Method | Information Transferred | Purpose of consignment | Period of Retention and Use |
|---|---|---|---|---|---|
| Coupang Global LLC* | U.S. | Transmission over secure network when personal information is required for business purpose | Personal information collected and used when using the service | System Development and maintenance | Destroyed upon termination of consignment contract |
| Coupang Asia Holdings Pte. Ltd.* | Singapore | ||||
| Zendesk (support@zendesk.com) | Japan | Name, email, phone/mobile number, customer management number | To use consultation management system for customer center operation | ||
| MaestroQA (privacy@maestroqa.com) | U.S. | Recording file, customer management number, order number, Customer support records | Customer service quality management | ||
| Qualtrics (privacy@qualtrics.com) | Australia | Personal information collected and used when applying for participation in Coupang Research (interviews, surveys) and conducting the research | To manage Coupang Research (interviews, surveys) and the panels and to conduct research and analyze the results | ||
| Amazon Web Services (aws-korea-privacy@amazon.com) | Singapore | Transmission over a secure network when backing up | Data for system recovery | Remote backup for providing reliable service in case of disaster | |
| U.S. | Transmission over a secure network when necessary for business purposes | Information necessary to provide and analyse personalised services (such as service usage history) | Providing personalisation | ||
| U.S. | Transmission over a secure network when sending emails | Email dispatch | |||
| U.S. | Transmission over a secure network when ordering Jikgu products | Order number, Personal Customs Clearance Code (PCCC), address, name, mobile phone number | Data processing and storage for Jikgu services |
* The above is under section 28-8(1)(iii) of PIPA (Overseas processing consignment and storage to perform the contract).
* If you have questions about Coupang affiliates, please contact the customer handling team under “8. CPO and privacy protection owner”.
* Notice on de-identified information
Coupang applies technical protection measures to ensure information that can identify a data subject will not be provided in any format.
* If you opt out of the provision, you will not be able to use the service. If you want to opt out of the provision, please withdraw your membership or contact the customer center.
Internally generated numbers (e.g., memberSRL, Order number, Invoice number, PCID) that cannot identify an data subject by themselves may be transferred to China’s Coupang (Shanghai) Co., LTD, and/or Coupang (Beijing) Co., Ltd over a secure network for limited system development and maintenance purposes. The transferred information is immediately deleted after the business purposes are fulfilled.
* If you opt out of the provision, you will not be able to use the service. If you want to opt out of the provision, please withdraw your membership or contact the customer center.
Internally generated numbers (e.g., memberSRL, Order number, Invoice number, PCID) that cannot identify an data subject by themselves may be transferred to China’s Coupang (Shanghai) Co., LTD, and/or Coupang (Beijing) Co., Ltd over a secure network for limited system development and maintenance purposes. The transferred information is immediately deleted after the business purposes are fulfilled.