Additional personal information collected separately by the service
| Purpose of Collection | Information Collected | Period of Retention and Use | |
|---|---|---|---|
| Identity and age verification | Identity verification (name, date of birth, gender, mobile carrier, mobile number, Connecting Information (CI), Duplicate Information (DI), nationality (Korean/Non-Korean)) | Retained for 90 days from the membership withdrawal and then destroyed | |
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Processing customs duty and customs clearance when purchasing overseas products (“Jikgu”) |
Personal Customs Clearance Code (PCCC), name, mobile number |
Destroying immediately upon the user’s request of deletion or withdrawal of membership |
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Processing shipment or reservation of products/services, sending purchase details, customer support and Happy Call service, customs clearance processing |
Name, email, mobile number
<Required items to be additionally collected by product/service> – Shipment or service delivery: address – When purchasing products that require customs clearance: Personal Customs Clearance Code (PCCC) – Accommodations: Information of one of the guests (name, email, and mobile number) – Airline ticket reservation: passengers’ information (name, date of birth, gender, and nationality) – Passenger ship ticket reservation: passengers’ information (name, date of birth, gender, phone number, and address) ※ Transferred through the network when a product is purchased |
Retained for 90 days from the membership withdrawal and then destroyed | |
| Refund without bankbook | Bank name, account number |
Destroying immediately upon the user’s request of deletion or withdrawal of membership |
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Exposure in case of product review provided |
Name or nickname, profile picture |
Destroying immediately when the user deletes it or withdraws membership |
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| Registration and change of credit card information for automatic regular payment for subscription | Card name, 4 digits after a card number and expiration date |
Destroying immediately when the user deletes it or withdraws membership |
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Provision of personalized services according to the age and gender of the child during subscription |
[Required] Gender, date of birth (or estimated date of child delivery) [Optional] Child’s nickname |
Destroying immediately when the user deletes it or withdraws membership |
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| Sending a gift | Recipient’s name and mobile number |
Destroying at the time of membership withdrawal |
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| E-gift Card registration | E-gift card number | Retained for 5 years in accordance with the Act on Consumer Protection in Electronic Commerce, etc. and Electronic Financial Transactions Act and then destroyed | |
| Cash Receipt request | Mobile number or cash receipt card | Retained for 5 years in accordance with the Act on Consumer Protection in Electronic Commerce, etc. and Electronic Financial Transactions Act and then destroyed | |
| Finding the right tire for my car | Car number, name (of owner) |
Destroying after checking the information |
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| Payment of taxes and utility charges when giving giveaways or gift certificates of KRW 50,000 or more to Coupang Vine members | Name, resident registration number | Retained for 5 years in accordance with the Income Tax Law and then destroyed | |
| Exposure on Coupang Live chat screen and user identification | Nickname |
Destroying immediately when the user deletes it or withdraws membership |
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| Coupang Live Viewer Reporter Sign Up, Guidance and conduct of customer experience interviews | User ID, name, mobile number |
Destroying when the review reporter group registration is withdrawn |
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| Coupang Live event winner confirmation, gift delivery | Name, mobile number, address |
Destroying at the time of completion of gift delivery |
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| Coupang Play SNL Korea studio audience invitation event winner announcement and invitation event operation | Name, mobile number |
Deleted 30 days after the studio invitation event |
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| Pay Later Member | Handling credit evaluation and related business (Credit score verification; to provide credit-related financial information; inquire/register personal credit information from/to credit bureau or credit information collection agency) | Identification information (name, date of birth, gender, mobile number, duplicate information (DI)); Pay Later usage history (date of subscription, payment/outstanding payment status)) |
Destroying at the time of membership withdrawal |
| Customer consultation and complaint handling; settlement of service usage fees; customer guide | Identification information (name, date of birth, gender, mobile number, duplicate information (DI)); Pay Later usage history (date of subscription, payment/outstanding payment status); usage history of Coupang-provided services (subscription, number of registered delivery address, default delivery address, purchase/cancellation/refund history, review history); information on fraudulent transaction; service access history |
Destroying at the time of membership withdrawal |
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| Adjustment of available amounts and benefits; prevention of fraud; improve service | Identification information (name, date of birth, gender, mobile number, duplicate information (DI)); Pay Later usage history (date of subscription, payment/outstanding payment status); usage history of Coupang-provided services (subscription, number of registered delivery address, default delivery address, purchase/cancellation/refund history, review history); information on fraudulent transaction; service access history |
Destroying at the time of membership withdrawal |
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Identity verification and contact, processing of request for certificate of proof, issuance of debt certificate, confirmation of issuance of certificate of proof |
User ID (email), name, contact information, date of birth, address, outstanding payment information, overdue information |
Destroying when a Pay Later payment debt is discharged or expired |
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