Global One App Privacy Notice – Taiwan
3. Who Will Obtain Your Personal Information and Cross-Border Transfer of Personal Information
Coupang Taiwan Co., Ltd. (hereinafter referred to as “we” or “Coupang”) collects, processes and uses personal information of delivery partners (hereinafter referred to as “you” or “users”) to provide delivery services through the Global One App (hereinafter referred to as “App”) and other location management devices.
The purpose of this Privacy Notice, in addition to complying with Taiwan’s Personal Data Protection Act and relevant regulations, is to explain how we collect, process, use, transfer, and protect your personal information. You may choose to read the entire document or focus on specific sections of interest by referring to the headings provided above.
1. What Personal Information We Collect
1 . 1 To achieve the purpose of personal information collection, we will collect the following personal information from you:
- Account Information: Name, account number, password, gender, age, contact information (phone number and email address), address, vehicle license plate number, bank account information;
- Identity Verification Information: Government-issued identification documents (such as ID card, passport, and driver’s license, including document photo, number, expiration date, date of birth, and gender) and copies of these documents (paper or electronic);
- Security Management Information: CCTV footage recorded when entering and exiting Coupang premises, emergency contact name and phone number (you must ensure you have the right and legal authority to provide third-party information and inform the third party to read this notice).
- Usage Information: Data on your interactions with the App (such as delivery information and customer service contacts);
- Device Information: Access permissions you grant through the App: location, camera, Bluetooth, notification functions, and related data; and
- Other Information: Any other information you choose to provide.
2. Why We Collect and How We Use Your Personal Information
Unless an exception applies, we will collect, process and use your personal information for the following purposes:
| Purpose | Description of Purpose | Examples of Data |
| Account Management |
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| Order Processing |
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| Business Contact |
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| Security Management |
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| Marketing and Promotion |
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| Research and Development |
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| Legal Procedures |
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3. Who Will Obtain Your Personal Information and Cross-Border Transfer of Personal Information
To achieve the purpose of collecting personal information or to comply with legal requirements, we may store your information abroad or provide it to third parties in specific circumstances. For example:
- Your information will be stored in the AWS cloud space managed by our affiliated company in South Korea (with backups in Singapore) and accessed within the scope of the purposes of collection by our employees and the Korean-affiliated business team entrusted to support the execution of our business;
- Financial institutions will obtain your personal information to disburse settlement amounts;
- When we use the survey system provided by our service providers, your information will be stored in the provider’s storage space in Australia; and
- Other legally designated recipients (e.g. tax authorities, health authorities, competent authorities, judicial authorities, etc.).
4. The Duration of Our Utilization/Retention of Your Personal Information
4 . 1 We will use personal information for the entire duration needed to serve the purposes listed in Article 2. Upon the achievement of these purposes or if they cease to exist (for instance, when the contract is terminated), we will stop using your personal information for such purposes. However, if there is an open case at the time of termination, it will continue to be used for a period of 60 days from the date of termination until the completion of the case, which may be extended if necessary.
4 . 2 Unless one of the following circumstances occurs, we will delete, destroy, or anonymize your personal information in an irreversible manner or render it unidentifiable upon the complete cessation of the specific purposes for which we collected your personal information:
- The statutory period for retention;
- A reasonable presumption that the deletion of information will infringe your protectable interests;
- Legitimate justification suggesting that the information cannot be deleted; and
- Your written confirmation not to delete the information
5. What We Do to Protect the Safety of Your Personal Information
5 . 1 In order to prevent personal information from being stolen, altered, damaged, loss, leaked, or infringed in any other form, we take various management schemes and technical measures to safeguard the security of your personal information. For instance:
- Conduct periodic internal audits of information security and set up maintenance plans to ensure the information protection measures effectively function;
- Implement security solutions, such as intrusion prevention systems, to prevent unauthorized external personnel from accessing and using the personal information;
- Keep records of the personal information usage history and establish measures to prevent tampering or alteration of such records;
- Encrypt personal data and any substantial data (such as passwords) during transmission;
- Implement a system that is capable of identifying and preventing network intrusion attempts, can be monitored for 24 hours, and install antivirus software to prevent computer virus attacks;
- Grant access to personal information exclusively to employees under specific duties and on a need-to-know basis; and
- Conduct periodic privacy and security obligation education training for employees handling personal information.
5 . 2 However, given the nature of the online environment, we cannot guarantee absolute security, and thus we remind you to diligently safeguard the security of the devices, equipment, and login information you use. This is to prevent unauthorized access, illegal usage, acquisition of login information, alteration of basic personal information, and destruction of records by others.
6. The Rights You Can Exercise and How to Exercise Them
6 . 1 According to the Personal Data Protection Act, you may exercise your rights in terms of your personal data with us. We will fulfill your request within the statutory time period unless an exception stipulated by law applies:
- The right to make an inquiry or access (completed within 15 days of acceptance: Should there be a necessity to extend the period, a written notice stating the reasons may be issued to extend the period by a maximum of 15 days);
- The right to request a copy (completed within 15 days of acceptance; should there be a necessity to extend the period, a written notice stating the reasons may be issued to extend the period by a maximum of 15 days.);
- The right to make a correction or update (completed within 30 days of acceptance；Should there be a necessity to extend the period, a written notice stating the reasons may be issued to extend the period by a maximum of 30 days.);
- The right to suspend the collection, processing or use (completed within 30 days of acceptance； Should there be a necessity to extend the period, a written notice stating the reasons may be issued to extend the period by a maximum of 30 days.); and
- The right to delete your personal information (completed within 30 days of acceptance； Should there be a necessity to extend the period, a written notice stating the reasons may be issued to extend the period by a maximum of 30 days.)
6 . 2 If you wish to exercise the aforesaid rights, please contact us via email at twflex@coupang.com or tw@coupang.com. You can also access or modify information in the App.
7. Further Inquiries
If you have any inquiries regarding this Privacy Notice, please contact us via email at privacy.tw@coupang.com.
8. The Effective Date and Amendment of the Privacy Notice
This version of the Privacy Notice took effect on 4/7/2025. Any changes to this Privacy Notice will be updated on the App, or your consent will be sought separately as required by law (e.g., if the purpose changes).
Last update: 4/7/2025