Seller Privacy Notice (V.6.2)
Coupang Corp. (hereinafter referred to as “Coupang”) establishes and discloses the following Privacy Notice to protect sellers’ personal information in accordance with the Personal Information Protection Act and handle related issues in a quick and seamless manner. Any updates to this Privacy Notice will be posted on our website’s notice board, including the effective date and the details of the revision. .
This Privacy Notice applies to Coupang Sellers (Seller Center “Wing”, Marketplace, Global Seller, Coupang Live, Coupang Ads, Coupang Travel), Coupang Eats Store (Coupang Eats Portal, Coupang Eats Ads), and Coupang ads center. This does not apply to other services provided by Coupang.
1. Personal Information Collected, Purpose of Collection, and Retention Period
Required | Seller membership sign-up, user (person in charge) identification, and member management | Identification, and member management | Destroyed upon the termination of the contract of use |
‘Travel Seller’ membership sign-up, user (person in charge) identification, and member management | > User ID, name, email, mobile number, password, bank account information (account holder’s name, bank name, account number), copy of the bankbook | Destroyed upon the termination of the contract of use (Note: If the seller onboarding has been rejected after sign-up, the information will be stored for 90 days from the date of the rejection and then destroyed.) | |
Identification and management of ‘Global Sellers’ | Marketplace User ID(email), name, Contact information, contract information evidence, identification (copy of ID cards including passports and the expiration date), account information | Destroyed upon the termination of the contract of use (Note. if the member registration is not completed, the information will be stored for 180 days from the date of collection for inquiry response and then destroyed.) | |
Fraud prevention | User ID, email, mobile number and activity history detected as a fraud | Retained for 1 year after the termination of the contract of use and then destroyed | |
Optional | Marketing and promotional advertising of the services available with seller account | Email, mobile number | Destroyed upon termination of service agreement |
Coupang may collect additional personal information(Abbreviation: ‘PI’) after obtaining consent from sellers to provide various services.
Additional personal information collected separately by the service
Purpose of Collection | Information Collected | Period of Retention and Use | |
---|---|---|---|
Seller onboarding screening | Bank account information (account holder’s name, bank name, account number), copy of the bankbook | If the seller onboarding process has not completed, the information will be stored for 90 days from the date of the last document submission or the onboarding rejection for inquiry response and then destroyed | |
Issuing an account for person in charge and supporting/handling work | Name, mobile number, phone number, email, user ID, password, job title/position | Destroyed upon the termination of the contract of use | |
Settlement and tax invoice issuance, provision of payment services | Bank account information (bank name, account holder name, account number), copy of bankbook | Destroyed upon the termination of the contract of use | |
Address book and shipping information management | Phone number, address, country name (for overseas shipping destination) | Destroyed upon the termination of the contract of use | |
Use of Milkrun service | User ID | Destroyed upon the termination of the contract of use | |
Communication for replying the results of handling ethical management report | Name, email, phone number | Destroyed upon achieving the purpose | |
Settlement processing for transfer after closing of business | Certificate of closure of business, seal certificate of transferee, copy of bankbook, copy of ID card (name, resident registration number or driver’s license number), bank account number, address | Retained for 10 years in accordance with the Framework Act On National Taxes and then destroyed | |
Application for Jet Delivery | Email, phone number | Destroyed upon the termination of the contract of use | |
Operation of Coupang Travel WoW membership service and communication | Name, contact information (mobile number, phone number), email | Destroyed when refused to extend the contract | |
‘Coupang Live’ broadcasting account registration and broadcasting |
[Required] Name, email, phone number, nick name, profile picture [Optional] Self-introduction, Social media account |
Destroyed upon the termination of the contract of use | |
“Coupang Live” application and result notification | Destroyed upon result notification | ||
‘Coupang Live’ seller experience interview and providing reward | User ID, name, email, mobile number | Destroyed upon withdrawal of consent for registration of interview participation | |
‘Coupang Live’ Studio reservation and overall communication | User ID, name, email, mobile number | Destroyed within 1 month from the date of application | |
etc | Advertising of seller’s products, onboarding, partnership consultation/consulting, and overall communication | Name, email, mobile number | Destroyed within 3 months after the end of consultation/consulting |
Training and overall communication | User ID, name, email, mobile number | Destroyed within 3 months after the end of training | |
Handling request for a live webinar | Name, email, mobile number | Destroyed within 3 months after the end of training | |
Providing guide documents | User ID | Destroyed upon achieving the purpose | |
Receiving and processing live chat consultation requests |
[Required] Name, email [Optional] Phone number |
Destroyed after storage for 3 years |
Information Collected When Signing Up for Coupang Eats Store
Type | Purpose of Collection | Information Collected | Period of Retention and Use |
---|---|---|---|
Membership sign-up, user (person in charge) identification, and member management | User ID, name, email, mobile number, password | Destroyed upon the termination of the contract of use (Note. If the member registration is not completed, the information will be stored for 180 days from the date of collection for inquiry response and then destroyed.) |
|
Issuance of tax invoices and provision of payment services | Bank account information (bank name, account holder name, account number), date of birth | ||
Management of store information |
Name, mobile number | Destroyed upon the termination of the contract of use | |
Bank account information confirmation | Copy of bankbook | ||
Marketing and promotional advertising of the services available with seller account | Name, email, mobile number |
Information collected when Signing Up for Coupang ads center
Type | Purpose of Collection | Information Collected | Retention Period |
---|---|---|---|
Advertising agency’s sign-up and user (person in charge) identification | User ID (email), name, mobile number, password | Destroyed upon the termination of the contract of use | |
Connection between advertising agency and sellers | User ID (email), name | ||
Fraud prevention | User ID (email), Fraudulent activity records | Retained for 1 year after the termination of the contract of use and then destroyed |
2. Provision and Consignment of Personal Information
Coupang provides personal information to third parties only within the scope of consent obtained from the seller.
Coupang may provide personal information in accordance with the due process of law, for instance, where there are special provisions in applicable laws such as the Personal Information Protection Act, Act On Promotion Of Information And Communications Network Utilization And Information Protection, Protection Of Communications Secrets Act, Telecommunications Business Act, Act On The Consumer Protection In Electronic Commerce, Framework Act On National Taxes, Credit Information Use And Protection Act, or a warrant or an official document signed by the head of the organization is presented. In particular, Coupang can provide personal information to related authorities without the consent of the seller in the event of an emergency such as a disaster, infectious disease, event or accident that causes imminent threat to life or health, or imminent loss of property.
The provision of personal information to third parties
Recipient | Purpose of Provision | Information Provided | Period of Retention and Use |
---|---|---|---|
Hanjin | All tasks for Hanjin One Click service partnership | Name, email, mobile number, address | Destroyed upon termination of the partnership agreement |
Coupang Pay Corp. | Compliance with anti-money laundering regulations such as customer verification and suspicious transaction reporting under the Act on Reporting and Use of Certain Financial Transaction Information | Name, email, phone number, address, bank account information (bank name, account holder name, account number) | Destroyed after retaining for 5 years from the date the last financial transaction was terminated |
Consignee | Purpose of consignment |
---|---|
Coupang Pay Corp. | Settlement services and tax invoice issuance |
Samsung SDS | Settlement services |
Coupang Eats Service, Ltd. | Consultation for Coupang Eats Store Detection of and response to fraudulent activities by Coupang Eats Store |
KSJOB, UBASE | Inquiry handling and consultation on onboarding for sellers, management of onboarded sellers |
Amazon Web Services | Data storage |
LG UPLUS, KT, Kakao, NHN, LG CNS | Message delivery service |
GS Neotek | Customer service system maintenance |
Salesforce | Sales data management |
Unipost | Tax invoice issuance |
YKAD, APG Awesome Partners Group, CSJ, NICE I&T, Smartro I&T, KICC, Bri-X | Sales and management agency of Coupang Eats |
CPLB Corp. | Fraud operations support |
Overseas consignees of personal information
Consignee (Information Management Officer) | Country | Date and Method | Information Transferred | Purpose of consignment | Period of Retention and Use |
---|---|---|---|---|---|
Coupang Global LLC* | U.S. | Transmission over secure network when personal information is required for business purpose | Personal information collected and used when using the service | System development and maintenance | Destroyed upon termination of consignment contract |
Coupang (Shanghai) Co., Ltd.* | China | ||||
Coupang (Beijing) Co., Ltd.* | |||||
CPLB (Shenzhen) Co., Ltd.* | System management and operation support | ||||
Coupang Info Technology (Yanbian) Co., Ltd.* | |||||
Salesforce (privacy@salesforce.com) | U.S. Japan | Name, email, phone/mobile number | To use system for seller management | ||
Genesys (GSN:yakida96@gsnict.com) | Japan | Call transcripts, phone/mobile numbers of incoming calls | To use call system for customer center operation | ||
Zendesk (support@zendesk.com) | Japan | Name, email, phone/mobile number, customer management number | To use consultation management system for customer center operation | ||
MaestroQA (privacy@maestroqa.com) | U.S. | Recording file, customer management number, order number, Customer support records | Customer service quality management | ||
Qualtrics (privacy@qualtrics.com) | Australia | Personal information collected and used when applying for participation in Coupang Research (interviews, surveys) and conducting the research | To manage Coupang Research (interviews, surveys) panels and to conduct research and analyze the results | ||
Zoom Video Communications (privacy@zoom.us) | U.S. | Name, email | To handle the request for a live webinar | ||
Amazon Web Services (aws-korea-privacy@amazon.com) | Singapore | Transmission over a secure network when backing up | Data for system recovery | Remote backup for providing reliable service in case of disaster | |
U.S. | Transmission over a secure network when sending emails | Email dispatch |
* If you have questions about Coupang affiliates, please contact the customer handling team under “8.Chief Privacy Officer and Inquiry Response Team”.
3. Use and Provision Without Seller’s Consent
Coupang processes and provides personal information only within the scope of obtaining consent from the seller. In the case of additional use or provision of personal information without the seller’s consent pursuant to Articles 15(3) and 17(4) of the Personal Information Protection Act, we will disclose the grounds for such use and provision including the following details:
4. Processing of Pseudonymized Information
In some circumstances where it is necessary for statistics, scientific research, archiving for public interest, or other purposes, Coupang may pseudonymize the collected personal information so that it can no longer be identified an individual.
5. Procedure for and Methods of Destroying Personal Information
The procedure for and methods of destroying personal information are as follows:
- Procedure of Destruction : Once the purpose of personal information collection and use has been achieved, the information is separately stored and then destroyed after retaining for a certain period of time in obligation with the internal policies and applicable laws.
- Methods of Destruction : Personal information in electronic form is destroyed through means that will make the data irrecoverable, whereas personal information stored in a hard copy format is destroyed using a shredder.
However, if it is required by applicable laws to retain personal information even after the expiration of personal information retention period consented by the seller or after achieving the purpose of processing, Coupang separately stores and manages to retain the necessary personal information.
Information Retained | Retention Period | Statutory Grounds |
---|---|---|
Records of settlement and supplying goods, etc. | 5 years | Act On the Consumer Protection In Electronic Commerce |
Records of contract or subscription withdrawal, etc. | 5 years | |
Records of customer complaints or settlement of disputes | 3 years | |
Records of indication or advertisement | 6 months | |
Records of electronic financial transactions | 5 years | Electronic Financial Transactions Act |
Website/app visit history | 3 months | Protection Of Communications Secrets Act |
Evidential materials on national taxes for all transactions | 10 years | Framework Act On National Taxes |
Tax base and tax-filing materials | 5 years | |
Tax base for value-added tax and tax-filing materials | 5 years | Value Added Tax Act |
6. Rights and Obligations of Seller and Legal Representatives and How to Exercise the Rights
A seller’s personal information can be viewed, corrected, or deleted by using the following procedure: Personal information that cannot be directly accessed on the service can be accessible by making a request to the Customer Support and Compliant Handling Team specified under “8. Chief Privacy Officer and Customer Support Team.” The progress (or the results) made on the seller’s request will be replied within 10 days. A legal representative or a delegated representative must prove his or her legitimate representative status by submitting a power of attorney and a certificate of family relations, etc.
- Coupang Sellers: Wing > Seller Info > Sub menu
- Coupang Eats Store: Coupang Eats Portal > Account Management
- Coupang ads center: Coupang ads > My Information > My Information Management
ID and password should not be transferred or lent to others, and Coupang is not responsible for any issues caused by such actions. Any act of inflicting damage on the information and dignity of others is punishable by the Personal Information Protection Act and the Act On Promotion Of Information And Communications Network Utilization And Information Protection.
7. Personal Information Safeguard Measures
8. Chief Privacy Officer and Customer Support Team
Coupang designates a Chief Privacy Officer in charge of personal information protection as below to take responsibility for the processing of personal information, and to handle complaints and damage relief from sellers related to personal information processing.
Role | Person/Team in Charge | ||
---|---|---|---|
Chief Privacy Officer (CPO) | Jang June Young | ||
Privacy Team | Privacy Compliance | ||
Complaint handling Department in charge | Seller Call center | Contact | 1600-9879 |
Coupang Eats Store Call Center | Contact | 1600-9827 |
Privacy Notice Version: 6.2
Effective Date: 03-02-2023
※ If you have any questions about privacy notice that is not indicated, please contact customer support team.