Coupang Marketplace Terms of Use
Last updated: February 24, 2025
These Coupang Marketplace Terms of Use set forth the rights, obligations, responsibilities, procedures for using the service, and other related matters concerning online transactions conducted through the e-commerce services provided by Coupang Taiwan Co., Ltd. (hereinafter referred to as “the Company” or “we”). These terms aim to foster amicable trading relationships among all parties, ultimately advancing the interests of all parties and promoting mutually beneficial development.
1. Use of Coupang Marketplace Services
1.1 The Company provides e-commerce services through the Coupang Marketplace service, so that sellers who have signed the Coupang Marketplace Seller Agreement with us (hereinafter referred to as “Sellers”) can publish product sales information on the Coupang Marketplace service, so that users who use the Coupang Service (hereinafter referred to as “Buyers”) can purchase products from the Sellers.
1.2 After the Buyer makes an offer to place a product through the Coupang Marketplace service, the order will be transmitted to the Seller. The contract for the sale and purchase of the product is concluded only after the Seller accepts the order, according to the terms and conditions agreed by both parties. In addition to operating, managing and providing systems related to Coupang Marketplace service, the Company will also provide necessary assistance to ensure the smooth delivery of products from the Sellers to the Buyers.
1.3 All information, prices, pictures, descriptions and other content related to products published in the Coupang Marketplace service, including advertisements, are provided, uploaded and published by the Seller, and shall be regarded as an inducement to the Buyer’s offer. As the Company is not a party to the transaction, the Company cannot and will not filter or review such content in advance. It is up to the Buyer to determine whether such information is true, credible, legal or up-to-date, and the Buyer and the Seller shall be responsible for any and all liability and damages arising from such information, to the extent permitted by applicable laws and regulations.
1.4 Before purchasing the product, the Buyer should review and confirm the product details and transaction conditions provided by the Seller in the Coupang Marketplace service.
1.5 It is the responsibility of the Buyers and the Sellers to ensure that the transactions they enter into comply with applicable laws and regulations. If the Buyer or the Seller conducts a transaction that may violate applicable laws and regulations, the Coupang Marketplace Terms of Use, the Coupang Terms of Use or other terms and conditions applicable to the Coupang Services, is contrary to public order or good morals, or may infringe the rights and interests of any third party, or the Buyer’s use of Coupang Cash does not comply with the provisions of the Coupang Terms of Use or is not permitted by those terms, the Company may, at its sole discretion, restrict the Buyer’s or the Seller’s use of Coupang Marketplace service and/or Coupang Cash, withdraw or cancel Coupang Cash, cancel individual transactions or suspend the Buyer’s or the Seller’s account, or terminate the relevant service agreement with the Buyer or the Seller. In some cases, the Company may also require the Buyer or the Seller to undergo certain procedures, including verification of age, identity and relevant qualifications, in order to comply with applicable laws and regulations.
1.6 In order to comply with applicable laws and regulations, the Company has established a “Coupang Prohibited and Restricted Products Policy” (hereinafter referred to as the “Prohibition and Restriction Policy”). Before using the Coupang Marketplace service, the Seller shall carefully read and ensure that the products to be traded are not regulated by the Prohibition and Restriction Policy, and ensure that the products to be traded comply with all applicable laws and regulations; In case of violation or risk of violation, the Company has the right to take the following measures: (1) remove the product from the shelves; (2) suspend or cancel the relevant transaction; (3) suspend or terminate their use of Coupang Marketplace service; (4) suspend or terminate its account with Coupang e-commerce; and (5) refuse to accept the Seller’s or its principal, major shareholder to apply for a new Coupang e-commerce account in its own name or in other’s name if its Coupang e-commerce account is terminated.
1.7 The Buyer understands that it is the Seller’s responsibility to resolve any disputes arising out of the transaction. However, in order to provide a smoother shopping experience for the Buyer, the Company will provide assistance when it deems it necessary and appropriate, or even intervene to resolve disputes as it deems necessary, as detailed in the Company’s Coupang Marketplace Service Dispute Resolution Policy, which the Buyer and the Seller agree to abide by.
2. Role of the Company
2.1 The Company provides the Coupang Marketplace service to provide online trading e-commerce services for the Sellers and the Buyers.
2.2 As the online trading e-commerce service provider of Coupang Marketplace, the Company will provide the necessary system operation and management, but does not assume any responsibility for the product information provided, uploaded or published by the Seller or the products sold by the Seller in the Seller’s Dedicated System of Coupang Marketplace. “Seller’s Dedicated System” means the online portal service tool provided by the Company for the exchange of Information by the Seller.
2.3 As an online trading e-commerce service provider, the Company does not conduct product transactions on behalf of any Buyer or Seller, and the risks and liabilities arising from the transaction between the Buyer and the Seller and the information provided, uploaded or published by all parties shall be borne by the relevant parties.
2.4 The Company does not guarantee the existence and authenticity, quality, integrity, safety, legality or non-infringement of the rights of third parties to the products of the Seller or purchase, nor does it guarantee the authenticity and legality of the information and materials provided, uploaded or published by the Buyer or the Seller through the Coupang Marketplace service, and all the relevant risks and responsibilities shall be borne by the relevant parties.
2.5 The Company shall have the right to claim damages from the Seller or the Buyer who caused the damage if the Seller or the Buyer is liable for compensation or pays other costs to a third party due to the Seller’s or the Buyer’s violation of applicable laws and regulations, the Coupang Marketplace Terms of Use, the Coupang Terms of Use or other terms and conditions applicable to the Coupang Services.
3. Provision of Online Trading E-Commerce Services
3.1 The Company will provide online trading e-commerce services for the Sellers to sell their products using the Coupang Marketplace service, publish product sales information through the Seller’s Dedicated System, and sell and promote their products within the scope of applicable laws and regulations and the Company’s permission.
3.2 In respect of any transaction between the Seller and the Buyer, the Company will collect the full amount of the sales proceeds on behalf of the Seller and pay the relevant amount to the Seller in accordance with the Coupang Marketplace Seller Agreement.
3.3 The Company may publish the Product Content (as defined below) registered by the Seller on the service-related webpage, including the Seller’s information, and in order to improve the quality of the Company’s services, provide a better customer experience for the Buyer, and promote the sales of the Seller’s products, the Company may observe and analyze the Buyer’s activities in the Coupang Marketplace service, and accordingly determine and adjust the location, size, layout, etc. of the published Product Content, and may prepare and edit the web page of the Coupang Marketplace service, including activities and advertisements, or matters other than the Product Content. The information displayed by the Coupang Marketplace service to each Buyer may vary based on various factors such as the Buyer’s interests, preferences, location, requests, etc.
3.4 The Company may provide services based on the Buyer’s activity in the Coupang Marketplace service and the results of the comparison of the Product Content registered by the Seller through the Seller’s Dedicated System. In this case, in order to improve the Company’s services, provide the Buyer with a better customer experience, and promote the sales of the Seller’ products, the Company may observe and analyze the activities of the Buyer in the Coupang Marketplace service, so as to determine and adjust the relevant comparison methods and product content usage methods.
3.5 The Company will provide the Seller with the required information, including but not limited to the necessary Buyer’s information, to assist the Seller in using the Coupang Marketplace service and fulfilling its obligations; the Company may also require the Seller to fill in a questionnaire or provide information to further improve and enhance the Coupang Marketplace service.
4. Formation of the Contract of Sale
4.1 Except as otherwise provided in the Coupang Marketplace Terms of Use, the Seller may, at its sole discretion, accept or reject an order for products placed by a Buyer through the Coupang Marketplace service. If the Seller has agreed to accept the Buyer’s order, a message will appear on the Buyer’s account page in the Coupang Marketplace service that the order has been accepted. In this case, a conditional contract for the sale and purchase of products has been formed for the products ordered by the Buyer, that is, the formation and performance of the sales contract shall be subject to the fact that the specific products ordered by the Buyer do not violate the terms and conditions entered into by both parties, the Coupang Marketplace Terms of Use, Coupang Terms of Use or other terms and conditions applicable to the Coupang Services. If the Company or the Seller finds that the Buyer has violated any of the foregoing provisions, the Company has the right to cancel the transaction in accordance with the applicable terms and conditions as instructed by the Seller.
4.2 The Company is committed to ensuring the safe and smooth provision of Coup Marketplace service. If a Buyer is found to have violated the purpose of use of the Coupang Marketplace service, applicable laws and regulations, the Coupang Marketplace Terms of Use, the Coupang Terms of Use or other terms and conditions applicable to the Coupang Services, we may request an explanation from the Buyer and take necessary actions, such as cancelling the Buyer’s order, regardless of whether the Seller has accepted the order.
4.3 If the Buyer fails to pay the price within a certain period of time after the order is placed, the Seller may cancel or instruct the Company to cancel the transaction without the consent of the Buyer, and the Buyer acknowledges and agrees that it shall not claim any damages or losses against the Company as a result.
5. Delivery of Products
5.1 To assist the Seller in delivering the products to the Buyer, the Company will engage third-party logistics providers to provide the Seller with goods delivery services and to execute a service agreement with the Seller.
5.2 Upon the conclusion of the contract for the sale and purchase of the products, the Seller shall engage third-party logistics providers to deliver the products from the location designated by the Seller to the location designated the Buyer in accordance with the estimated delivery time, the delivery method chosen by the Buyer, and other shipping terms (including separate deliveries separately due to shipping restrictions) as shown on the order confirmation page. The shipping fee will be displayed on the order confirmation page. The estimated delivery time displayed at the time of order placement is an estimate only, and the actual delivery time may vary due to weather, traffic congestion, order volume, and other conditions.
5.3 In the event that the Buyer fails to receive the ordered products in a timely manner due to reasons attributable to the Seller, the Seller shall be solely responsible for the corresponding reasons. In the event that the delivery of the products is not due to reasons attributable to the transport logistics provider, the Company may provide assistance to the Seller at the request of the Seller.
6. Payment
6.1 The actual amount paid by the Buyer is the original price (set by the Seller) deducting/ adding any coupons, shipping charges, etc. applicable to the specific item (actual purchase price).
6.2 The price of the products and shipping costs will be paid by the payment method selected by the Buyer in the payment option specified by the Company.
6.3 It is the Buyer’s responsibility to confirm that the information they have entered in connection with the payment is correct. The Buyer shall be solely responsible for any liability or damages arising from the payment information entered by the Buyer.
6.4 For the avoidance of doubt, the contract for the sale and purchase of the products between the Buyer and the Seller is only formed after the Seller accepts the order, and the fact that the Buyer has made any payment before the Seller accepts the order does not constitute a contract between the Buyer and the Seller.
6.5 When paying by credit card, the amount of each purchase cannot exceed NT$200,000. If it is exceeded, the Buyer will not be able to check out.
7. Transfer of Ownership
8. Returns and Refunds
8.1 The rules regarding the return and refund of products may vary depending on the location and type of product, and the return and refund policy shall be subject to the Company’s then-current website announcement. In order to provide a better customer experience for the Buyers, we may provide assistance to the Buyers in relation to their requests for product returns and refunds when we deem it necessary and appropriate.
8.2 If the Seller fails to make a refund or return in accordance with the relevant policies or applicable laws and regulations, the Company may take appropriate measures on behalf of the Seller in respect of the relevant order within a reasonable range and may request corresponding compensation from the Seller.
8.3 If the Buyer requests a return within fifteen (15) days after the delivery of the product, the Seller shall provide return service accordingly and shall bear all costs incurred in the return (including but not limited to return shipping costs) and shall not require the Buyer to bear the burden; however, the following cases are excluded:
(1) Loss or damage of the product, etc. due to unwarranted inspection or for reasons attributable to the Buyer;
(2)The value of the product is significantly reduced due to the Buyer’s use of the product beyond the necessary inspection or partial consumption;
(3) Restrictions on returns in accordance with applicable laws and regulations (including but not limited to the Regulations on Reasonable Matters as Exceptions to Rescind the Distance Sales); and
(4) Other restrictions as outlined in the return and refund policy.
8.4 If the Seller intends to restrict the Buyer from withdrawing the Buyer’s offer to purchase or returning the goods to the extent permitted by applicable laws and regulations, the Seller shall announce the relevant restrictions and the reasons in the product webpage and other places easily identifiable by the Buyer.
8.5 If the product is defective or has other problems, such as product safety issues, the Seller shall recall (repair, replace, recall, refund) all products sold and bear all costs incurred thereby.
9. Invoices
10. Performance Guarantees
10.1 To protect the Buyer and the Seller using the Coupang Marketplace service, the Company cooperates with and appoints C-Pass Co., Ltd. (hereinafter referred to as the “Payment Service Provider”) to provide a performance guarantee for the transaction amounts in online transactions between the Buyer and the Seller. The amounts collected on behalf of the Seller will be deposited into the trust account opened by the Payment Service Provider at its cooperative bank (hereinafter referred to as the “Cooperative Bank”). The beneficiary of the trust is the Payment Service Provider, not the Buyer and the Seller involved in the online transactions. The Cooperative Bank may also request the Payment Service Provider to provide information about the Buyer and the Seller for verification to the necessary extent related to trust purposes.
10.2 For the amount of the online transaction collection and payment, the Payment Service Provider will keep the amount in the trust account after the Buyer has paid the order price in accordance with the Coupang Marketplace Terms of Use agreed by the Buyer and the Seller and the terms of service of the Payment Service Provider, until the following circumstances:
(1) After the order is completed (i.e., the order product is delivered or the service is completed, and the consumption or cooling period that meets the requirements of Taiwan laws and regulations expires), the Cooperative Bank will remit the corresponding amount in the trust account to the domestic Seller;
(2) In the event that the Buyer requests a refund and/or return of his/her ordered products, the corresponding amount will be refunded to the Buyer if the cancellation period and conditions of the transaction are met; or
(3) Other circumstances in which the Company or the Payment Service Provider or the Cooperative Bank reasonably deems it appropriate to dispose of the payment made by the Buyer, including but not limited to complying with applicable laws and regulations, court orders or other reasonable enforcement of the terms and conditions of use related to the Coupang Marketplace service.
10.3 The performance guarantee of the Payment Service Provider is only applicable to the Buyer who makes the payment to the trust account of the Payment Service Provider through its designated payment method. Other transactions between the Buyer and the Seller outside of Coupang Marketplace are not covered by the performance guarantee.
10.4 By using the Coupang Marketplace service, Buyers and Sellers agree to the Terms of Use for Third-party Payment Services on Coupang Marketplace provided by the Payment Service Provider.
11. Seller Evaluation System
12. Company Disclaimer of Warranties
12.1 As an online trading e-commerce service provider, the Company provides online marketplace and online trading e-commerce services in the Coupang Marketplace service, and if any dispute arises due to any products, services and other information displayed by the Seller or transaction with the Buyer, the Seller shall be solely responsible for the outcome of the dispute. If necessary, the Company may cooperate through the customer service center to resolve and reasonably mediate the aforesaid disputes, and the Seller shall uphold the spirit of good faith and follow the decisions made by the customer service center to the greatest extent possible.
12.2 At the request of the right holder, the Company may restrict or suspend the Seller’s product sales, and the Seller shall not claim compensation from the Company for any damage caused thereby.
12.3 In the event of natural disasters and incidents, including repairs, inspections, replacements, failures, and communication interruptions involving information technology equipment (including computers), the Company may temporarily suspend the provision of online trading e-commerce services. The Company shall not be liable for any such incidents, except in cases where the aforesaid incident is attributable to the Company’s willful misconduct or gross negligence.
12.4 The Seller shall use its best efforts to maintain its own or the Buyer’s information, and the Company shall not be liable to the Seller, the Buyer or a third party if the information is leaked or provided to a third party due to the Seller’s intent or negligence.
12.5 The Company shall not be liable for any damages suffered by the Seller in the event of negligence in fulfilling the duty of care due to the formulation or amendment of applicable laws and regulations, the Coupang Marketplace Terms of Use, the Coupang Terms of Use, and other terms and conditions applicable to the Coupang Services.
12.6 Transactions made through the Coupang Marketplace service may be restricted or delayed due to the current location of the relevant Seller, information or network conditions of the connection service provider, etc., and the Company shall not be liable for this.
13. Relationship with Other Terms of Use
Terms of Use for Third-party Payment Services on Coupang Marketplace
Last updated: March 3, 2025
1. Introduction
1.1 Thank you for using the third-party payment service for Coupang Marketplace (the “Service”). The Service is provided by C-Pass Co., Ltd. (the “Company” or “We” or “Our”).
1.2 The Terms of Use for Third-party Payment Service on Coupang Marketplace (the “Terms of Use”) shall apply to the collection and making payment services (i.e., the Service) for the purchase of products or the use of other services on Coupang Marketplace by the buyers (the “Buyer”) through Coupang Applications (the “Coupang Apps”) or the Coupang Website (together with Coupang Apps, collectively referred to as the “Coupang E-commerce”), which are operated by Coupang Taiwan Co., Ltd. (“Coupang Taiwan”), and the Company receives the payment of the online transaction for the price of the products or other services paid by the Buyer through the Coupang Marketplace and transfers the payment in accordance with the Buyer’s instructions to the payees, i.e., the sellers of Coupang Marketplace (the “Seller”; together with the Buyer, collectively referred to as “You” or the “User”). By starting to use the Service, You agree to accept the TOU. Please be sure to read the following content carefully.
2. About the Service
2.1 The Company provides the services of the collection, making and custody of online transaction payment entrusted by the Buyer who purchases products or use other services through Coupang Marketplace. Upon the Buyer’s instructions, when the transaction payment between the Buyer and the Seller occurs for a certain period of time or certain conditions are fulfilled, the Company shall appropriate the transaction payment (after deducting the Service Fee) to the Seller who is entitled to receive the payment.
2.2 The transaction payment collected on behalf of the Buyer using the Service is limited to New Taiwan Dollars (NTD). No other currency is accepted. The settlement and payment of the transaction payment collected and paid by the Service shall also be made in NTD.
2.3 Before the Company transfers the transaction payment of the products or other services paid through Coupang Marketplace by the Buyer to the Seller upon the Buyer’s instruction, the Company shall provide a reconfirmation mechanism of the Buyer’s payment instruction and the Buyer shall confirm whether the aforementioned payment instruction or request is correct by the reconfirmation mechanism; provided that the Company shall not be obliged to verify any payment instructions or requests made by You.
2.4 The Company shall notify You of the payment details of each transaction via email or other methods agreed upon in these Terms of Use after the payment has been made and send You the detailed payment statement of the previous month every month or provide a payment details enquiry webpage for You to check at any time. You shall ensure that the email address registered under Your account is in normal function and check it regularly. Provided that, since the email or other systems are not operated by the Company, the Company cannot guarantee that You shall receive any email from the Company promptly.
2.5 Except for obvious errors or other circumstances that You have already reported to the Company in accordance with the Terms of Use, You agree that the payment details are based on the information recorded in Our service system; provided that the payment details do not represent the final transaction situation and amount. The actual amount You pay or receive is subject to Your final transaction results (such as whether there is a return or exchange of products, etc.), and the operations of the bank, financial institution or credit card institution.
2.6 For the avoidance of doubt, the Service only accepts the entrusted collection and making of the transaction payment for the Buyer and the Seller, and to appropriate the collected payment to the Buyer or Seller in accordance with the Terms of Use or other relevant agreements. The Company is not a bank or a financial institution and is unable to provide the related transfer services of banks or financial institutions. The payment collected by the Service is not a deposit and the Company does not pay any interest or fruits.
3. Account Registration and Identity Authentication
3.1 You may use the Service only through a valid Coupang Taiwan account (the “Coupang Account”), which shall be deemed as Your account under the Service. When You use the Service through Your Coupang Account, the information You have provided previously on Coupang Taiwan, the identity authentication procedure You have undergone, and the management of Your account and password shall still be handled in accordance with the relevant provisions of the Terms of Use.
3.2 For the purpose of preventing money laundering and combating terrorist financing, you agree that the Company may, in accordance with the Money Laundering Control Act, the Counter-Terrorism Financing Act, the Regulations Governing Anti-Money Laundering and Countering the Financing of Terrorism for the Third-Party Payment Enterprises, the Fraud Crime Hazard Prevention Act and other applicable laws, request You to provide relevant identity documents and information, and verify Your identity and check Your transactions in accordance with the aforementioned provisions and the methods set out on the relevant webpages of the Service. You further agree that if You are unwilling to cooperate, the Company may suspend, refuse or terminate Your use of all or part of the Service without prior notice or notification, and the Company shall not be liable for any damages arising therefrom.
3.3 The identity verification information You submit must not contain any false information. You guarantee that the information You provided to Coupang Taiwan and the Company and the information retained by Coupang Taiwan and the Company during the use of the Service are complete and accurate. If the information You provided is incorrect or incomplete, the Company may refuse or suspend the provision of all or part of the Service without prior notice, which may affect Your use of the Coupang Marketplace Services.
4. Protection of the Collection and Making of Payment
All online transaction payments received by the Company from the Buyer paying for products or other services through Coupang Marketplace have been deposited into a trust account for exclusive use as agreed in the trust agreement with HSBC. The term “exclusive use” shall mean the use by the Company to perform its obligations under the Service only. The beneficiary of the trust is the Company, not the buyers and sellers involved in online transactions, who may request payments from the Company in accordance with applicable laws and regulations. Online transaction payments that are not deposited into the trust account do not constitute trust property, and HSBC does not have any obligation or responsibility to manage or collect such payments. The Company shall be liable for any damage suffered by the User or any third party as a result of such payments not being deposited into the trust account.
5. Appropriation and Retention of Collected Payment
5.1 When the Seller requests the appropriation of the collected payment, the Seller shall designate a bank account (the “Designated Bank Account”) opened with a financial institution in the Republic of China for the purpose of remitting the collected transaction payment, and the name and information of the Designated Bank Account shall be the same as the name and information stored by the Seller in the systems of the Service and the Coupang E-commerce. The Company will deduct the remittance handling fee, Service Fee and other charges or payments payable, as well as the amount retained by law or relevant agreement when making the appropriation.
5.2 To ensure the security of the transaction, the Company may authenticate the information provided by the Seller. If the Seller has not set up the Designated Bank Account, the name and information of the Designated Bank Account do not match with the information stored by the Seller, or if the authentication of the personal information provided by the Seller cannot be completed, the Company may refuse to appropriate the collected payment to the Seller and may temporarily withhold the collected payment until the Seller submits to the Company a Designated Bank Account of which the information matches with the information stored by the Seller in the system of the Service or until the authentication of the information has been completed. If necessary, the Company may also refuse or suspend the provision of all or part of the functions of the Service to the Seller.
5.3 After the Buyer instructs to appropriate the collected payment, once the Company has completed the appropriation procedure of the collected payment in accordance with the Buyer’s instructions and in the manner prescribed by the relevant financial institution and the financial institution has confirmed that the transaction has been successful through the system, it is deemed that the Company has fulfilled its obligation to appropriate the collected payment. The timing of crediting of such collected payment shall be subject to the regulations of the bank of the Designated Bank Account or the relevant financial institution.
5.4 If the competent authorities or other relevant rights holders request the Company to suspend the appropriation of relevant collected payment to the Buyer or Seller, or claim that there is a dispute over the collected payment in accordance with the Terms of Use, other applicable laws or dispute resolution procedures, You agree that the Company may suspend the appropriation of the relevant payment until such dispute is resolved, and You shall not assert any liability or request compensation from the Company accordingly.
5.5 The Seller agrees that after the Buyer makes the transaction payment by credit card online, if Coupang Taiwan or the Company receives a notice from the acquirer, the card issuer, or any domestic or foreign clearing agency rejecting the payment of the transaction amount, the Company may retain such transaction payment. If the transaction payment has been appropriated to the Seller, the Seller shall return it to the Company and the Company may debit the Seller’s account in the Service with an amount equivalent to such transaction payment.
5.6 If the Company has been notified by the judicial authorities, competent authorities, judicial police authorities, international credit card organizations, card issuers or acquirers, or being aware of the notifications of the aforementioned authorities/organizations through Coupang Taiwan or by other objective circumstances that the User is deemed to be of high risk, the Company may temporarily suspend the User’s use of the Service without notice, including but not limited to the relevant request for payment and appropriation. After the investigation confirms that the User is not at risk, the authorization of the credit card transaction, the request for payment and appropriation shall be resumed, and the User may not claim compensation in this regard.
6. Service Fee
6.1 When using the Service, the Company will charge You the relevant service fees (the “Service Fee”). The items, calculation method and amount of the Service Fee shall be as those announced and published on the relevant webpage of Coupang Marketplace.
6.2 You agree that the Company may deduct the Service Fee and other payable fees or payment incurred by you for using the Service from the collected and made payment. The Company will issue you an electronic invoice for the Service Fee collected.
6.3 You acknowledge and agree that the Company may adjust the Service Fee at any time, and announce it on the relevant webpage of Coupang Marketplace seven (7) days in prior of the effective date. If you do not agree to the adjusted Service Fee, you should stop using the Service. If you continue to use the Service after the effective date of the adjusted Service Fee, it is deemed that you agree to the adjusted Service Fee.
7. Handling of Payment Error
7.1 If a payment error occurs due to reasons that are not attributable to You, the Company will assist You in making corrections and provide necessary assistance.
7.2 If a payment error occurs due to reasons attributable to the Company, the Company will correct it as soon as becoming aware of it and notify You at the same time by email or other means agreed upon in the Terms of Use.
7.3 If a payment error occurs due to reasons attributable to You (for example, You click or enter the incorrect amount or enter the incorrect payee), the Company will immediately assist You in making the necessary actions after receiving Your notification.
8. Account and Password and Handling of Compromised Use
8.1 You should protect Your account number and password properly. If You discover or suspect that Your account number or password has been compromised or used in an unauthorized manner by any third party, You should notify the Company via email or the notification method set forth on the relevant webpage of the Service so that the Company may take appropriate measures in a timely manner, including but not limited to suspending acceptance of subsequent payment instructions from such account. Except for force majeure or other material reasons, the Company’s service hour for receiving your aforementioned notice is available all year round.
8.2 The Company shall bear the losses incurred after the notification procedure of the compromised account number and password is completed. As for the losses incurred before You complete the notification procedure of the compromised account number and password, if the following circumstances occur, You shall bear all the losses Yourself and the Company shall not be liable:
(1) You do not protect the account number and password properly.
(2) You provide Your account number and password to others on Your own.
(3) You did not use the account security mechanism provided by the Company.
(4) Other events and reasons caused by Your intentional or gross negligence.
8.3 The Company shall bear the cost of investigating compromised use of Your account and password.
9. Information Security
9.1 You and the Company shall each ensure the security of the information systems to prevent illegal intrusion, acquisition, tampering, or destruction of business records or Your personal information.
9.2 In the event that a dispute arises regarding a third party breaking the protection measures of the Company’s information system or exploiting the vulnerability of the information system, the Company shall bear the burden of proving the non-existence of such fact.
9.3 If any damage is caused to You by a third party hacking into the Company’s information system, the Company shall be liable for it by law.
10. Termination of the Service
10.1 The Company may terminate Your use of all or part of the Service in the following circumstances, and You shall not assert any claim or compensation in this regard:
(1) There is sufficient evidence to prove that You have used Your account to commit money laundering, fraud, or other illegal activities or abuse of the Service.
(2) The transaction payment is seized by a court ruling or a prosecutor’s order, or services are suspended, appropriation is delayed, or other measures are taken in accordance with relevant laws and regulations.
(3) You submit false identity authentication information and the fact of which is verified to be true.
(4) Refusing to cooperate with investigations, identity authenticating or providing documents to support information provided to the Company or Coupang Taiwan.
(5) Violation of applicable laws, these Terms of Use or other policies.
10.2 You may terminate the Terms of Use and stop using the Service at any time; provided that you may not circumvent any investigation conducted by the Company under the Service, the Terms of Use or other applicable laws and your responsibilities prior to the termination by terminating the Terms of Use, ceasing to use the Service or closing your account.
11. Prohibited Acts
You may not engage in the following prohibited acts in connection with the Service, including but not limited to:
(1) Enter false information or steal other people’s information to use the Service.
(2) Spread computer viruses, spam advertising messages or other acts that may interfere with the operation of the Service or the system.
(3) Use the information obtained through the use of the Service for commercial purposes or leakage of information without the Company’s prior consent.
(4) Engage in illegal transactions or the goods or services for transactions involving in infringement of the legal rights and interests of the Company or a third party.
(5) Conduct any transaction that is inconsistent with the transaction content or is not authentic.
(6) Violate the relevant laws and regulations such as the Counter-Terrorism Financing Act, the Money Laundering Control Act, the Regulations Governing Anti-Money Laundering and Countering the Financing of Terrorism for the Third-Party Payment Enterprises, and the Fraud Crime Hazard Prevention Act.
(7) Other acts that violate relevant laws and regulations, public order and good morals, or that the Company deems inappropriate.
12. Suspension or Interruption of the Service
In any of the following circumstances, the Company may suspend or interrupt part or all of the Service, and You shall not assert any claim or compensation in this regard:
(1) Such suspension or interruption is for the purpose of resetting, replacing, maintaining, updating, upgrading or repairing the software or hardware equipment of the Service.
(2) To cooperate with the requests from courts, prosecutors, police, investigators, competent authorities, financial institutions, administrative agencies, and acquirers to suspend the use of your account, payment instructions, or collection requests.
(3) The Service is suspended, interrupted, or cannot operate properly due to natural disasters or other force majeure events.
(4) The Service is suspended, interrupted, or cannot operate properly due to the actions of a third party or other actions and circumstances that are not attributable to the Company.
13. Electronic Notices
13.1 You agree to communicate with the Company, express your intentions to the Company, or accept the Company’s intentions by electronic means. Unless otherwise provided by laws or excluded by administrative agencies, if the content of such electronic document can be fully presented and can be retrieved for inspection at a later date, it shall be effective as a written document.
13.2 The Company may send you notifications via email, text message, or entrust Coupang Taiwan to do so through Coupang e-commerce notifications (for example, push notifications in Coupang Taiwan’s application) or phone calls. For notifications to unspecified customers, the Company may also entrust Coupang Taiwan to make such notifications through Coupang E-commerce without having to send separate notifications to individual customers.
14. Governing Law and Jurisdiction
14.1 The validity and interpretation of the Terms of Use, as well as any disputes in connection with them, shall be governed by and construed in accordance with the laws of the Republic of China (Taiwan).
14.2 Unless otherwise provided by applicable laws, for all disputes and differences arising out of or in connection with the Service, the Taiwan Taipei District Court shall be the court of first instance jurisdiction
15. Miscellaneous
15.1 The Terms of Use are effective as of January 14, 2025, and were last amended as disclosed at the top of this page. The Company may change the Terms of Use and other policies. If the Company changes the aforementioned terms and policies, it will be announced prominently on the relevant webpage of the Service and will notify you of the aforementioned changes by email or through Coupang E-commerce, as well as the effective date of such changes. If the Company fails to make the aforementioned announcement and notification, the changes shall not be effective. If you continue to use the Service on or after the effective date of the changes, it shall be deemed that you have agreed to the revised terms and policies.
15.2 If there is any doubt about the Terms of Use, the Company agrees to interpret it in favor of the User.
15.3 If any provision of the Terms of Use is held invalid for any reason, the validity of the other provisions of these Terms of Use shall not be affected in any way.
15.4 If the Company transfers or assigns its business related to the Service to another person, the Company shall have the right to transfer the Company’s legal status under the Terms of Use, its rights and obligations therein, and transfer or deliver any customer information and personal data related to you to the assignee or transferee of such business.
15.5 Without violating other provisions of the Terms of Use, if You suffer damage due to the use of the Service and the occurrence of such damage is attributable to the Company, the Company’s liability to any User is limited to the amount of the Service Fee charged by the Company for that transaction or service.
15.6 If there are any matters not covered in these Terms of Use, they shall be handled in accordance with the instructions and methods on the relevant webpage of the Service. Such terms, instructions and methods are deemed to be part of these Terms of Use. Any uncovered matters related to credit card transactions and payment collection shall be handled in accordance with the relevant regulations of international credit card organizations.
16. Contact Information
If you have any questions about the Service or the Terms of Use, or have any complaints related to the Service, please contact us through the following contact information.
Company Information
Company Name: C-Pass Co., Ltd.
Legal Representative: Ching-li Huang
Contact Address: 13F, No. 7, Sec. 5, Xinyi Rd., Xinyi Disc., Taipei City 11049
Unified Business Number: 94243705
Customer Service Information
Contact Telephone: 02-5592-7298
Fax: 02-8101-0974
Email Address: help_tw@coupang.com
Service Time: 24/7/365 Customer Service for Coupang App
Coupang Marketplace Dispute Resolution Policy
Last Update: February 24, 2025
1. The Coupang Marketplace Dispute Resolution Policy (the “Policy”) applies to any and all disputes arising from or related to the transactions between the sellers and buyers (respectively, the “Sellers” and the “Buyers”, and collectively, the “Users”) using the Coupang Marketplace services provided by Coupang Taiwan Co., Ltd. (the “Company” or “we”).
2. You understand that the Seller shall be responsible for resolving with the Buyer any and all disputes (including but not limited to consumer disputes over non-delivery, late delivery, incorrect specifications, quality defects, etc.) arising out of the transactions conducted or established via the Coupang Marketplace services. The Seller shall take the initiative to communicate with the Buyer to resolve such disputes as soon as the Seller becomes aware of the disputes. If the Seller refuses to deal with the dispute arising from the transaction and the Buyer requests the Company to deal with the dispute on behalf of the Seller, the Company may require the Seller to pay for the relevant costs and fees.
3. The Buyer and the Seller agree to communicate with each other in an amicable manner to resolve any and all disputes. If the dispute cannot be resolved through mutual communications, either party may file a complaint in accordance with the dispute resolution mechanism, procedures and relevant contact information set forth in the Policy to seek assistance from the Company’s Customer Service Center (the “Dispute Negotiation Request”). When making a Dispute Negotiation Request, the party making the request shall provide the necessary information pursuant to the requirements of the Company to complete the Dispute Negotiation Request, and if the information is found to be incomplete or incorrect, the Company may decline to process the request.
4. Once a Dispute Negotiation Request filed by either party has been accepted by the Company (an “Accepted Request”), the Company will notify the other party; thereafter, both parties shall follow the decision made by the Company’s Customer Service Center to the fullest extent possible in good faith.
5. In order to provide the Users with a smoother buying and selling experience, the Company reserves the right to provide necessary and appropriate assistance in connection with an Accepted Request; if deemed necessary, the Company may request the disputing party or both parties to timely provide explanations and materials relating to the Users’ registered information, the product and related issues involved in the transaction, and other matters in dispute pertaining to the transaction pursuant to Coupang Marketplace’s refund, return and other policies, and the responding party shall cooperate with such request.
6. In the event that a product recovered from a Buyer has a damage that is not attributable to the Seller (“Product Damage”), the Seller may file a Dispute Negotiation Request with the Company within the following timeframe:
(1) Where the product has been returned to the Seller: within two (2) working days from the date of delivery of the product to the Seller.
(2) Where the product has not been returned to the Seller: within fourteen (14) working days from the date upon the Seller’s receipt of the return receipt.
7. Seller shall not arbitrarily file a Dispute Negotiation Request without a legitimate cause, and the Company has the right to accept or reject a Dispute Negotiation Request. Where a Seller’s Dispute Negotiation Request is rejected (e.g., due to lack of supporting documents), the Seller has one chance to submit supplementary materials to amend the request within seven (7) days after the receipt of the returned product.
8. When a Seller files a Dispute Negotiation Request, the Seller shall prove that it has suffered Product Damage and fully cooperate with the Company’s request to submit relevant documents for review. If it is proven that the Seller has indeed suffered Product Damage and the Company agrees to provide compensation, the Company will proceed with the necessary refunds and settlements.
9. To allow the Company to monitor the resolution progress of a dispute, when a party initiates a legal proceeding pertaining to a dispute where a Dispute Negotiation Request has been accepted by the Company, the party shall immediately notify the Company so that the Company may decide whether or not to continue to facilitate the resolution of the dispute. If the Company is unaware of the aforementioned legal proceeding and has made a determination on the dispute in accordance with the Policy, or has completed the payment or refund of the relevant amount accordingly, neither the Seller nor the Buyer can make any claims against the Company.
10. After the Company accepts a Dispute Negotiation request, the Seller and the Buyer agree that if the payment for the products is not yet paid to the Seller, the Company may temporarily withhold the amount in the trust account set up by C-Pass Co., Ltd., a payment service provider, in respect of the Coupang Marketplace services until the dispute has been resolved or until the Company has made a determination on the dispute; provided that, in any event, the Seller agrees not to hold the Company liable for any decision made or the withholding of the payment by the Company. Nevertheless, if payment for the products has been made to the Seller or refunded to the Buyer in accordance with the Coupang Marketplace Terms of Use or other applicable terms and conditions, the Seller and the Buyer agree that the Company shall have no obligation with respect to the amount of the transaction in dispute.
11. Where a dispute cannot be resolved through negations between the Buyer and the Seller, or the Company rejects a Dispute Negotiation Request, or the Users have concerns about the Company’s determination on a dispute, the Users may seek the assistance of a competent dispute resolution authority to resolve the dispute. The Company shall not be liable to the Buyer or the Seller for any disputes arising out of or in connection with the transactions between the Seller and the Buyer via the Coupang Marketplace services, or for the Company’s rejection of a Dispute Negotiation Request, or the results of the dispute resolution process, unless the cause thereof is attributable to the Company.
12. The Policy takes effect on January 14, 2025 and was last updated on the date first written above. The Seller and the Buyer understand that their use of the Coupang Marketplace services is also subject to the Coupang Marketplace Terms of Use as well as Coupang Terms of Use and other terms and conditions that the Company may establish and amend from time to time and are applicable to the Coupang Marketplace services. In the event of any discrepancy or conflict between the Policy, on one hand, and the Coupang Marketplace Terms of Use, Coupang Terms of Use and other terms and conditions that the Company may establish and amend from time to time and are applicable to the Coupang Marketplace services, on the other hand, the Policy shall prevail to the extent that the issue in question arises from or is related to transactions via the Coupang Marketplace services.