Terms and Conditions for WOW Membership Services
Last updated date: December 19, 2024
1. Purpose
2. Definitions
2.1 WOW Membership Services (the “Services”) refer to a range of services and the add-on services thereof that the Company additionally provides to eligible paying Members who have subscribed to the Services. The Services are exclusively available for use in Taiwan.
2.2 “Member” refers to an individual who has agreed to the Coupang Terms of Use and use the services provided therein.
2.3 “WOW Member” refers to a Member who has agreed to the T&C and has subscribed to the Services.
2.4 “Free Trial Period” refers to a specific period during which WOW Members may use the Services free of charge, starting from the time their subscription application is approved by the Company. This period is determined solely by the Company based on its promotional policy and will be announced on the related webpage of the Services.
2.5 “Monthly Fee” refers to the fee WOW Members pay to the Company on a monthly basis for using the Services.
3. Provision of Services and Modification
3.1 Subject to Article 7 herein, the Company may modify, change, terminate, or suspend any part or all of the T&C, the Services, or the definition of WOW Member from time to time.Such changes will be announced on the Company’s website or mobile application. By continuing to use the Services after such an announcement, WOW Members are deemed to have read and agreed to the changes. The Company may also establish separate policies and terms of use for each individual service associated with the Services and notify WOW Members accordingly. These separate policies and terms of use shall take precedence over the T&C.
3.2 The Services include the following benefits provided to WOW Members (please refer to the applicable policies and terms of use for details on use restrictions):
(1) Rocket Delivery with free shipping regardless of the purchase amount;
(2) Free returns for Rocket Delivery products within 30 days; and
(3) Issuance of exclusive coupons or discount coupons for WOW Members from time to time.
3.3 In addition to the Free Trial Period and the above-mentioned benefits, the Company may offer Members or WOW Members with free use of all or part of the Services, discounts on Monthly Fee, or other promotional activities. The content, eligibility, duration, and use of such benefits shall be determined solely by the Company and will be announced or notified to applicable users.
4. Subscription of the Services
4.1 By applying to subscribe to the Services, Members agree to accept the T&C. The Company reserves the right to approve Members’ subscription application, and subscribers become WOW Members immediately upon the Company’s approval. These Members shall be regarded as WOW Members and must abide by the T&C during their use of the Services.
4.2 WOW Members agree that the Monthly Fee will be automatically charged upon expiration by default. The subscription will be automatically renewed upon expiration by default, and the Company will charge the Monthly Fee on the first day of each term. The same applies to subsequent renewals. If WOW Members do not wish to renew, they must cancel their subscription to the Services before the first day of the next term to avoid the automatic charge. If WOW Members cancel the Services after the renewal, they will still be entitled to the benefits under the Services until the expiration of the current term. To the extent permitted by applicable laws, the Monthly Fee for the said term cannot be refunded.
4.3 Each WOW Member is entitled to one (1) Free Trial Period upon their initial subscription to the Services. WOW Members who cancel and re-subscribe the Services are not eligible for another Free Trial Period. The Company reserves the right to change the duration and conditions of the Free Trial Period at its sole discretion.
5. Collection of Additional Information
6. WOW Member’s Obligation
7. The Company’s Notification Obligations to Notify
7.1 The Company shall announce the relevant contents of the Services to WOW Members. In the event of any changes to the Services, the Company may, within the extent permitted by laws and regulations, announce such changes and post the effective date from time to time, including adjustments to the Monthly Fee or other charges.
7.2 The Company may notify WOW Members Services related matters via app push notification, short messages, or the email address provided by WOW Members.
8. Prohibited Acts of WOW Members
9. Payment
10. Refund
10.1 In the event that the Services are terminated due to reasons attributable to the Company, the Company shall determine whether to issue a refund based on the following circumstances:
(1) If Members have not used the Services in the current term after paying the Monthly Fee, the Monthly Fee for that term shall be refunded in full.
(2) If Members have used the Services at least once during the current term after paying the Monthly Fee, no refund shall be issued.
10.2 Apart from the preceding paragraph, the Company is not obligated to refund the Monthly Fee
11. Miscellaneous
The T&C took effect on December 23, 2024, and was last updated as stated above. When using the Services, WOW Members shall also comply with the Coupang Terms of Use and other applicable terms. If there is any discrepancy between the T&C, the Coupang Terms of Use, or other applicable terms, to the extent of the inconsistency, the T&C shall will control WOW Members’ use of the Services.