6.1 Since your purchase of products through the Rocket Delivery Services constitutes a distance sale, you may exercise your rights under Paragraph 1, Article 19 of the Consumer Protection Act. Subject to the foregoing article, you may cancel your order and request returns and refunds within a cooling-off period of 15 days from the day after you receive the product. However, the foregoing right to cancel does not apply if any of the following circumstances exists and can be excluded in accordance with the proviso of Paragraph 1, Article 19 of the Consumer Protection Act and the Guidelines on Reasonable Exceptions to Distance Sale Cancellation Rights:
(1) The purchased product is perishable, has a short shelf life, or will be overdue at the time that you cancel your order;
(2) The purchased product is customized as per your request;
(3) The purchased product is newspapers, periodicals, or magazines;
(4) The purchased product is an audio-visual product or computer software whose packaging has been unwrapped;
(5) The purchased product is digital content supplied via intangible media or online services that will be fully consumed once provided;
(6) The purchased product is a personal hygiene product whose packaging has been unwrapped; or
(7) Any other circumstance as prescribed by applicable laws, regulations, rulings, orders, or court decisions under which the cooling-off period would be exempted.

6.2 The cooling-off period is not a trial period. If you wish to exercise the right to cancel as described above, you must take reasonable care of the purchased product and maintain the integrity of all packaging materials and documentation. The product will remain at your risk until returned to us. If the returned product is found to be used or damaged, you will be liable for the costs of replacing relevant items or remedying such damage.

6.3 Without prejudice to your rights under Paragraph 1, Article 19 of the Consumer Protection Act, you shall promptly examine the product received in accordance with the normal inspection process. If you find any shortage in the number of products delivered to you or any defect for which Coupang Taiwan should be liable, you shall notify Coupang Taiwan immediately. Except for defects that cannot be found through normal inspections, your failure to promptly notify us of the defect will be deemed as your acceptance of the product received. We will accept requests for returns and refunds on the condition that such requests are made to Coupang Taiwan within three (3) months after receipt of the product, except for defects that cannot be found through normal inspections (for any product with a best-before date or expiration date, the request must be made before such date). Requests for returns and refunds can be made by contacting the Customer Center. Upon receipt of a request for a return or refund that meets the above requirements, please hand over the product to us, the delivery partner, any designated place, or discard the product per our instructions. Once we receive your refund request (and the returned product if we request a return), we will initiate the processing of the refund request. The refund will be made to the original payment method used to pay for the product. We will bear shipping and other costs incurred for returning the products to us. Please note that no interest will accrue on any amount that we refund. The refund date is contingent on the payment method and the processing time of your credit card issuers.

6.4 If any of the following circumstances occurs, we reserve the right to cancel any product sale and purchase contract between you and us with respect to the product you ordered. Under such circumstance, we will promptly notify you, and if payment for the product has been received, we will refund the amount to you.
(1) When we deliver the product to the location you have designated (including the “leave it at the door” or “CVS pick-up” option, you are unable to collect the product, and you do not instruct us to make a refund or arrange for re-delivery within 14 days from the date of the order; or
(2) In the event that you fail to pay the product price and delivery fee in accordance with Article 4 hereof, and upon our notification designating a specific period for you to make payment or choose an alternative payment method, you do not fulfill the payment or select an alternative payment method within the designated timeframe.

6.5 To the extent permitted by applicable laws and regulations, if there is any problem with a product or its description, the return or refund described above will be the only remedy available to you, and we will not be responsible for replacing the product or taking other measures. We will, within the scope of the limited amount rendered by the court’s final judgement, be liable for any damage or losses incurred by you due to a product sold through the Rocket Delivery Services to the extent that we are negligent.